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Catalina Labs Enhances User Experience with Neustar IP GeoPoint
Catalina Labs, a company dedicated to humanizing the way people communicate with technology, developed Wixi, a solution designed to improve the in-home WiFi experience. Wixi empowers users to take control of their home network by allowing them to scan their WiFi network and connected devices to identify and resolve WiFi connectivity problems. This eliminates the need to call the Internet Service Provider’s (ISP) support team and provides immediate assistance to users looking to troubleshoot typical broadband problems. However, to maximize the benefit from Wixi, contextual awareness is key. Many of the recommendations provided by Wixi require awareness of the user's location. Initially, Catalina Labs used an IP geolocation provider whose location information was inconsistent and inaccurate. This was problematic as Wixi needed to work flawlessly in more than 150 countries.
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