Suppliers United States Drift

	Drift
HQ Location	United States
HQ City	Boston
Year Founded	2015
Company Type	Private
Revenue	$100m-1b
Employees	201 - 1,000
Website	Open website

Drift

HQ Location

United States

HQ City

Boston

Year Founded

2015

Company Type

Private

Revenue

$100m-1b

Employees

201 - 1,000

Website

Open website

Company Description	Drift helps thousands of customers across the globe translate conversational data and buyer behavior into deeper relationships, more pipeline and more revenue. Its human-centric, AI-powered platform listens, understands and learns from buyers to deliver personalized experiences and recommendations at every touchpoint. Drift is creating a world where AI works for humans to turn conversations into relationships. Read More
Contents

Company Description

Drift helps thousands of customers across the globe translate conversational data and buyer behavior into deeper relationships, more pipeline and more revenue. Its human-centric, AI-powered platform listens, understands and learns from buyers to deliver personalized experiences and recommendations at every touchpoint. Drift is creating a world where AI works for humans to turn conversations into relationships.

Drift is a provider of Industrial IoT platform as a service (paas), analytics and modeling, functional applications, sensors, application infrastructure and middleware, and networks and connectivity technologies, and also active in the aerospace, apparel, cement, cities and municipalities, education, equipment and machinery, national security and defense, oil and gas, packaging, retail, telecommunications, and transportation industries.

Technologies

Analytics & Modeling

Machine Learning

Real Time Analytics

Robotic Process Automation (RPA)

Sensors

Autonomous Driving Sensors

Camera / Video Systems

Functional Applications

Enterprise Resource Planning Systems (ERP)

Manufacturing Execution Systems (MES)

Application Infrastructure & Middleware

Data Exchange & Integration

Middleware, SDKs & Libraries

Platform as a Service (PaaS)

Application Development Platforms

Networks & Connectivity

Gateways

Use Cases

Additive Manufacturing

Behavior & Emotion Tracking

Chatbots

Construction Management

Cybersecurity

Fraud Detection

Intelligent Packaging

Process Control & Optimization

Public Transportation Management

Real-Time Location System (RTLS)

Supply Chain Visibility

Tamper Detection

Time Sensitive Networking

Traffic Monitoring

Transportation Simulation

Visual Quality Detection

Functions

Maintenance

Procurement

Product Research & Development

Quality Assurance

Sales & Marketing

Industries

Aerospace

Apparel

Cement

Cities & Municipalities

Education

Equipment & Machinery

National Security & Defense

Oil & Gas

Packaging

Retail

Telecommunications

Transportation

Services

System Integration

Testing & Certification

Training

Drift’s Technology Stack maps Drift’s participation in the platform as a service (paas), analytics and modeling, functional applications, sensors, application infrastructure and middleware, and networks and connectivity IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies23

	Park Place Technologies: Transforming Customer Engagement with IoT Chatbot Park Place Technologies, a provider of proactive and predictive data center support and maintenance, was facing a challenge with their live chat system. The live chat was only available during certain hours, which meant they were missing out on potential conversations with prospects in different time zones. Additionally, they were unable to engage visitors who used their End of Service Life (EOSL) library page as a reference resource and then left the site without any interaction. The company needed a solution that could engage prospects 24/7, tap into new lead sources, and improve the speed of lead to opportunity and lead to close.
	Employment Hero Enhances Customer Experience with Drift Employment Hero, a rapidly growing startup based in Sydney, Australia, was faced with the challenge of providing an exceptional customer experience. The company, which offers a suite of powerful employment tools to over 80,000 businesses worldwide, wanted to engage buyers on their terms. They used digital marketing strategies to attract prospects to their website, but they needed a way to interact with these prospects once they were on the site. They wanted to be fully aware of the customer's location, activities, buying stage, and preferred engagement channel. The challenge was to find a solution that would allow them to engage with customers in real time, track and monitor their behavior on the site, and make the sales cycle more efficient.
	State Street Global Advisors' Digital Transformation with Drift State Street Global Advisors (SSGA), the investment management division of State Street Corporation, faced a significant challenge in adapting to the digital transformation demanded by their clients. Traditionally, SSGA relied heavily on in-person interactions to sell their services. However, they realized that their clients were increasingly seeking a digital experience where they could conduct their own research, ask questions on their terms, and make most of their purchases digitally. This shift was further accelerated by the COVID-19 pandemic, which made video and live chat the primary channels for interaction and sales, while in-person meetings and related sales activities declined sharply. SSGA needed a software solution to support this digital transformation and meet their clients' changing needs.

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Overview

Drift

IoT Snapshot

Technology Stack

Case Studies