Suppliers United States Copilot.cx

	Copilot.cx
HQ Location	United States
Year Founded	2019
Company Type	Private
Revenue	< $10m
Employees	11 - 50
Website	Open website

Copilot.cx

HQ Location

United States

Year Founded

2019

Company Type

Private

Revenue

< $10m

Employees

11 - 50

Website

Open website

Company Description	Copilot is a SaaS engagement acceleration platform designed to maximize the customer/ brand experience for smart consumer electronics brands. Our seamless app integrations enable brands to optimize engagement with their customers in critical touch points so they can increase sales, improve reviews on marketplaces, ease onboarding and ultimately, dramatically improve their customers’ lifetime value. Read More
Contents

Company Description

Copilot is a SaaS engagement acceleration platform designed to maximize the customer/ brand experience for smart consumer electronics brands. Our seamless app integrations enable brands to optimize engagement with their customers in critical touch points so they can increase sales, improve reviews on marketplaces, ease onboarding and ultimately, dramatically improve their customers’ lifetime value.

Copilot.cx’s Technology Stack maps Copilot.cx’s participation in the IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Podcasts1

EP 193 - Managing the Transition from Selling Units to Selling SaaS - Tsiki Naftaly, Co-Founder, Copilot.CX

Monday, Nov 13, 2023

Our guest today is Tsiki Naftaly, Co-Founder of Copilot.CX, a unique solution in the consumer electronics industry. Copilot.CX transforms occasional buyers into loyal, prime users. Through customer collaboration, they boost sales, enhance reviews, and ultimately elevate the overall customer experience.

In this episode, we delved into the challenges encountered during the shift from being a hardware device manufacturer selling units to becoming an IoT device manufacturer offering SAS subscriptions. We also talked about the benefits of incorporating automated customer touchpoints throughout the product's lifecycle, customer satisfaction and opportunities for upselling supplementary services.

Key Discussion Points:

How has the company's shift from hardware distribution to customer engagement platform affected its value proposition?
What is the process of using customer data to improve Salesforce, refine marketing, and potentially shape product development?
How do you see the tech services in your solution stack to bring valuable proposition to life?

You can find him on:

Website: https://www.copilot.cx/

Linkedin: https://www.linkedin.com/in/tsikinaftaly

Download PDF Version

Overview

Copilot.cx

IoT Snapshot

Technology Stack

Podcasts