Suppliers United States Confluent
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Number of Case Studies5
Increases the Pace of Digital Deliveries with a Unified Data Platform
Prior to developing the Unified Data Platform, Alight integrated back-end information within a web portal or a mobile app, for example. This approach had several drawbacks, particularly in the areas of performance, cost, and time-to-market for new solutions.They needed to handle large-scale data changes based upon near-time or real-time events in the system so that they could refresh the cache on-demand with subsecond response times.After further research, discussions with partners, vendors, and others in the industry; and some proof-of-concept (POC) projects the team was ready to move forward with their choice: Apache Kafka.
KeyBank Fuels National Digital Bank Initiative
Real-Time Contact Center Analytics
Deliver real-time analytics for cloud-based communications services in a mission-critical, multi-tenant environment.As a fast-growing multi-tenant SaaS Contact Center solution, 8×8 needed a way to rapidly and cost-effectively add new customers. To support this, the company decided it wanted a single event streaming platform for all of its customers – one that could scale quickly and easily as new customers joined.The platform needed to be multi-tenant, providing strict data separation – a key customer requirement – and it had to be highly resilient given its mission-critical nature. Robust security was also a must since 8×8 handles sensitive caller information.