Suppliers United States CallTrackingMetrics

	CallTrackingMetrics
HQ Location	United States
HQ City	Millersville
Year Founded	2009
Company Type	Private
Revenue	$10-100m
Employees	51 - 200
Website	Open website

CallTrackingMetrics

HQ Location

United States

HQ City

Millersville

Year Founded

2009

Company Type

Private

Revenue

$10-100m

Employees

51 - 200

Website

Open website

Company Description	CallTrackingMetrics is the only digital platform that uses call Tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions. Read More
Contents

Company Description

CallTrackingMetrics is the only digital platform that uses call Tracking intelligence to inform contact center automation—resulting in a more personalized customer experience.

CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions.

CallTrackingMetrics’s Technology Stack maps CallTrackingMetrics’s participation in the IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies1

CallTrackingMetrics Case Study: Lice Clinics of America

Lice Clinics of America, a network of over 300 clinics in 35 countries, was looking for a way to better understand how their national advertising campaigns were impacting their lead flows. They wanted to know which campaigns were driving the most calls and to which locations. They were also facing challenges with their existing provider for sending out text messages through their booking platform with clients. The messages were experiencing significant delays, which was a problem as their clients needed immediate responses.

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Overview

CallTrackingMetrics

IoT Snapshot

Technology Stack

Case Studies