Suppliers United States Aivo

	Aivo
HQ Location	United States
HQ City	Boston
Year Founded	2012
Company Type	Private
Revenue	$10-100m
Employees	51 - 200
Website	Open website

Aivo

HQ Location

United States

HQ City

Boston

Year Founded

2012

Company Type

Private

Revenue

$10-100m

Employees

51 - 200

Website

Open website

Company Description	Established in 2012, Aivo, an Engageware Company, empowers businesses to elevate their customer service experience with proven Artificial Intelligence solutions. With Aivo, companies leverage advanced conversational and Generative AI to offer unique customer experiences that blend human empathy with AI precision across platforms such as WhatsApp and Facebook. Read More
Contents

Company Description

Established in 2012, Aivo, an Engageware Company, empowers businesses to elevate their customer service experience with proven Artificial Intelligence solutions. With Aivo, companies leverage advanced conversational and Generative AI to offer unique customer experiences that blend human empathy with AI precision across platforms such as WhatsApp and Facebook.

Aivo is a provider of Industrial IoT analytics and modeling, networks and connectivity, platform as a service (paas), application infrastructure and middleware, infrastructure as a service (iaas), wearables, and sensors technologies, and also active in the buildings, cement, construction and infrastructure, consumer goods, education, equipment and machinery, finance and insurance, glass, healthcare and hospitals, national security and defense, and telecommunications industries.

Technologies

Application Infrastructure & Middleware

Data Exchange & Integration

Middleware, SDKs & Libraries

Sensors

Camera / Video Systems

Wearables

Virtual Reality Glasses, Headsets & Controllers

Platform as a Service (PaaS)

Application Development Platforms

Networks & Connectivity

Infrastructure as a Service (IaaS)

Virtual Private Cloud

Analytics & Modeling

Machine Learning

Use Cases

Building Automation & Control

Chatbots

Construction Management

Demand Planning & Forecasting

Inventory Management

Leasing Finance Automation

Machine to Machine Payments

Onsite Human Safety Management

Personnel Tracking & Monitoring

Search & Rescue

Time Sensitive Networking

Visual Quality Detection

Functions

Human Resources

Procurement

Product Research & Development

Quality Assurance

Sales & Marketing

Industries

Buildings

Cement

Construction & Infrastructure

Consumer Goods

Education

Equipment & Machinery

Finance & Insurance

Glass

Healthcare & Hospitals

National Security & Defense

Telecommunications

Services

Cloud Planning, Design & Implementation Services

System Integration

Testing & Certification

Training

Aivo’s Technology Stack maps Aivo’s participation in the analytics and modeling, networks and connectivity, platform as a service (paas), application infrastructure and middleware, infrastructure as a service (iaas), wearables, and sensors IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies16

	BAC Credomatic's Successful Implementation of Conversational AI Across Six Countries BAC Credomatic, a leading bank in Central America, was faced with the challenge of providing a consistent and empathetic digital experience to its customers across six different countries. The bank aimed to build loyal and long-lasting relationships with its customers through its digital products and services. However, the challenge was to innovate and strengthen its digital presence without compromising on empathy and approachability. The bank was in search of an automated solution that could help them achieve this goal. The solution needed to be capable of handling customer queries efficiently and effectively, while maintaining a human touch.
	BBVA's Customer Service Transformation with Aivo's AI Conversational Platform BBVA, a leading bank in Europe and the Americas, recognized the need to adapt to the changing demands and needs of new generations. With the emergence of digital customers, the bank understood the importance of leveraging technology to meet these new demands and strengthen their market presence. The bank aimed to improve the customer contact experience, provide 24/7 support, allow for self-management, and optimize service channels. However, achieving these goals required a solution that could automate customer service and provide quick and efficient responses to customer inquiries.
	CEMEX Enhances Customer Support with AI, Achieving 90% Effectiveness Across Six Countries CEMEX, a global construction materials company, was faced with the challenge of providing superior customer service across different countries and languages. The company has always prioritized customer experience and, in the wake of the pandemic, sought to strengthen its digital communication strategy. The goal was to provide alternatives to traditional channels and transform the way they interact with their customers. The challenge was to implement a solution that could serve all customer segments, especially those located in different countries or speaking other languages. The company also aimed to automate frequently asked questions (FAQs) and provide 24/7 customer service.

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Overview

Aivo

IoT Snapshot

Technology Stack

Case Studies