Overview
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CEMEX Enhances Customer Support with AI, Achieving 90% Effectiveness Across Six CountriesAivo |
Analytics & Modeling - Machine Learning Platform as a Service (PaaS) - Application Development Platforms | |
Cement Construction & Infrastructure | |
Procurement Sales & Marketing | |
Construction Management Time Sensitive Networking | |
Operational Impact
The implementation of Aivo's conversational AI platform has transformed CEMEX's customer service operations. The company has been able to provide personalized attention, optimize both the time and work of the customer and the sales force, and improve internal operations. The AI solution has also allowed CEMEX to monitor and store customer data to continue improving the service offered to them. Furthermore, the ability to scale and replicate the automation strategy in different countries has been a significant achievement for CEMEX. The company's success in this area was recognized at the Aivo Awards 2022 in the Outstanding Case of Global Expansion category. | |
Quantitative Benefit
CEMEX managed to automate 40 thousand queries in multiple countries with 90% effectiveness. | |
The average response time was 2 minutes and 10 seconds. | |
CEMEX's AI solution is now operational in six countries: Mexico, Spain, Colombia, the US, the Philippines, and the UK. | |