Information Builders Case Studies WebFOCUS Strengthens Community Ties in the City of Richmond

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	WebFOCUS Strengthens Community Ties in the City of Richmond Information Builders

WebFOCUS Strengthens Community Ties in the City of Richmond

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	Data Science Services
Challenge	The City of Richmond, Canada, faced a challenge with its new online community registration system, Class. While the system was efficient at tracking registration courses, accounts, and payments, it lacked the functionality to transfer financial data to community associations. This was a crucial aspect of the city's operations, as it determined how much money needed to be sent to the various community associations the city worked with. The city needed a solution that would enable seamless information-sharing between the registration and financial management systems and create daily financial reports to help finance staff manage registration payments and distribute funds to community groups. Read More
About Customer	The City of Richmond, located on Canada's west coast, serves approximately 200,000 residents. Over the past several years, the city has transformed itself from a rural, local community to an international city with a balance of urban, suburban, and rural areas. The city's recreation division offers a wide variety of programs – from day camps to swimming, dancing, and skating lessons. These programs, available to citizens of all ages, are held at more than 20 venues, including arenas, community centers, public pools, cultural/heritage facilities, and more than 90 city parks. Unlike other cities, Richmond partners with a variety of local community associations to make these services available to its residents. Read More
Solution	The City of Richmond deployed the WebFOCUS business intelligence (BI) platform from Information Builders to move data from its new Class registration system into a PeopleSoft financial management system. This made it easy to identify which payments belong to the city, and which belong to the associations. Each day, WebFOCUS generates a report from the PeopleSoft system, detailing new registration payments and highlighting the ones that belong to community associations. Based on the data in that report, appropriate funds are then quickly sent to the correct accounts. The city also used WebFOCUS to build a simple and intuitive dashboard that gives managers in its community centers and district offices a high-level view of registration trends. This information helps them make better, smarter decisions about how they operate to meet community needs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

Data Science Services

Challenge

The City of Richmond, Canada, faced a challenge with its new online community registration system, Class. While the system was efficient at tracking registration courses, accounts, and payments, it lacked the functionality to transfer financial data to community associations. This was a crucial aspect of the city's operations, as it determined how much money needed to be sent to the various community associations the city worked with. The city needed a solution that would enable seamless information-sharing between the registration and financial management systems and create daily financial reports to help finance staff manage registration payments and distribute funds to community groups.

About Customer

The City of Richmond, located on Canada's west coast, serves approximately 200,000 residents. Over the past several years, the city has transformed itself from a rural, local community to an international city with a balance of urban, suburban, and rural areas. The city's recreation division offers a wide variety of programs – from day camps to swimming, dancing, and skating lessons. These programs, available to citizens of all ages, are held at more than 20 venues, including arenas, community centers, public pools, cultural/heritage facilities, and more than 90 city parks. Unlike other cities, Richmond partners with a variety of local community associations to make these services available to its residents.

Solution

The City of Richmond deployed the WebFOCUS business intelligence (BI) platform from Information Builders to move data from its new Class registration system into a PeopleSoft financial management system. This made it easy to identify which payments belong to the city, and which belong to the associations. Each day, WebFOCUS generates a report from the PeopleSoft system, detailing new registration payments and highlighting the ones that belong to community associations. Based on the data in that report, appropriate funds are then quickly sent to the correct accounts. The city also used WebFOCUS to build a simple and intuitive dashboard that gives managers in its community centers and district offices a high-level view of registration trends. This information helps them make better, smarter decisions about how they operate to meet community needs.

Impact #1	Faster payment turnaround builds stronger relationships between the city and community groups and ensures the ongoing quality of special programs.
Impact #2	Understanding trends in registration and attendance helps recreation centers operate most efficiently.
Impact #3	The dashboard delivers truly relevant high-level information, and provides answers to a much broader and deeper set of questions than ever before – all through an easy and familiar web interface.

Impact #1

Faster payment turnaround builds stronger relationships between the city and community groups and ensures the ongoing quality of special programs.

Impact #2

Understanding trends in registration and attendance helps recreation centers operate most efficiently.

Impact #3

The dashboard delivers truly relevant high-level information, and provides answers to a much broader and deeper set of questions than ever before – all through an easy and familiar web interface.

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Overview

WebFOCUS Strengthens Community Ties in the City of Richmond

Operational Impact