Information Builders Case Studies WebFOCUS Streamlines Resource Planning and Enhances Service Offerings at NDS

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	WebFOCUS Streamlines Resource Planning and Enhances Service Offerings at NDS Information Builders

WebFOCUS Streamlines Resource Planning and Enhances Service Offerings at NDS

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	Network Data Systems (NDS), an IT infrastructure professional and managed services firm, was facing challenges in tracking engineering resources for internal budgeting, workload planning, and billing. They also needed to enhance their reporting services to customers regarding IT environments and equipment. The company was using a manual process to report on internal business processes, including its help desk ticketing system, which was falling short. They needed a simpler and more efficient way to collect and share information about things like how many hours they work with each customer and which help desk tickets are open or closed. Read More
About Customer	Network Data Systems (NDS) is an IT infrastructure professional and managed services firm that specializes in IT infrastructure services. They employ a team of highly skilled engineers to deliver consulting, transformation, and management solutions for network and server infrastructure, unified communications, data center/cloud, and mobile computing. NDS is trusted to serve some of the nation’s largest, most complex corporations and Federal agencies. They manage other companies’ IT equipment and need the ability to accurately track their engineering resources for budgeting, workload planning, and billing. NDS also needs to show its customers the data associated with their IT environments and equipment. Read More
Solution	NDS deployed Information Builders’ WebFOCUS to create dashboards and reports for internal reporting and a Business Intelligence (BI) app that its clients will use to manage their equipment and the metrics associated with the usage of that equipment. WebFOCUS was used to create dashboards, as well as to display existing reports that had been written in SQL. The dashboards were enhanced using jQuery, a cross-browser JavaScript library designed to simplify the client-side scripting of HTML. WebFOCUS was also used to create a customer-facing application that is expected to generate revenue for NDS and enhance the services it offers to its clients. The application uses WebFOCUS to make metrics readily available to NDS customers about usage levels for equipment in their IT and communications infrastructure. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

Network Data Systems (NDS), an IT infrastructure professional and managed services firm, was facing challenges in tracking engineering resources for internal budgeting, workload planning, and billing. They also needed to enhance their reporting services to customers regarding IT environments and equipment. The company was using a manual process to report on internal business processes, including its help desk ticketing system, which was falling short. They needed a simpler and more efficient way to collect and share information about things like how many hours they work with each customer and which help desk tickets are open or closed.

About Customer

Network Data Systems (NDS) is an IT infrastructure professional and managed services firm that specializes in IT infrastructure services. They employ a team of highly skilled engineers to deliver consulting, transformation, and management solutions for network and server infrastructure, unified communications, data center/cloud, and mobile computing. NDS is trusted to serve some of the nation’s largest, most complex corporations and Federal agencies. They manage other companies’ IT equipment and need the ability to accurately track their engineering resources for budgeting, workload planning, and billing. NDS also needs to show its customers the data associated with their IT environments and equipment.

Solution

NDS deployed Information Builders’ WebFOCUS to create dashboards and reports for internal reporting and a Business Intelligence (BI) app that its clients will use to manage their equipment and the metrics associated with the usage of that equipment. WebFOCUS was used to create dashboards, as well as to display existing reports that had been written in SQL. The dashboards were enhanced using jQuery, a cross-browser JavaScript library designed to simplify the client-side scripting of HTML. WebFOCUS was also used to create a customer-facing application that is expected to generate revenue for NDS and enhance the services it offers to its clients. The application uses WebFOCUS to make metrics readily available to NDS customers about usage levels for equipment in their IT and communications infrastructure.

Impact #1	WebFOCUS has transformed NDS, boosting productivity and cutting man-hours for information gathering.
Impact #2	Managers access information they couldn’t reach before, enabling them to coordinate with NDS engineers more effectively.
Impact #3	WebFOCUS enhances the services NDS can offer to its customers.

Impact #1

WebFOCUS has transformed NDS, boosting productivity and cutting man-hours for information gathering.

Impact #2

Managers access information they couldn’t reach before, enabling them to coordinate with NDS engineers more effectively.

Impact #3

WebFOCUS enhances the services NDS can offer to its customers.

Benefit #1	The new system was up and running in less than one month.
Benefit #2	Approximately 18 to 20 people use the help desk ticketing application, including managers who access graphical displays of data to assist with budgeting, workload planning, and billing.

Benefit #1

The new system was up and running in less than one month.

Benefit #2

Approximately 18 to 20 people use the help desk ticketing application, including managers who access graphical displays of data to assist with budgeting, workload planning, and billing.

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Overview

WebFOCUS Streamlines Resource Planning and Enhances Service Offerings at NDS

Operational Impact

Quantitative Benefit