Information Builders Case Studies WebFOCUS Mobile Helps AJ Logistics’ On-the-Go Customers

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	WebFOCUS Mobile Helps AJ Logistics’ On-the-Go Customers Information Builders

WebFOCUS Mobile Helps AJ Logistics’ On-the-Go Customers

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - WiFi
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	AJ Logistics, a premier provider of custom warehousing and logistics services, needed to enable its clients to simultaneously track multiple projects, obtain status updates, issue commands, and initiate complex workflows via mobile devices. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients. This includes keeping them fully informed of the status of their projects by allowing them to easily monitor deliveries, inventory, and other critical activities. The company processes 1,000 to 2,000 projects every year and needed to streamline the execution of many simultaneous projects. Read More
About Customer	AJ Logistics is a premier provider of custom warehousing and logistics services. The company specializes in project management, order fulfillment, custom warehousing, and furniture, fixtures, and equipment (FF&E) installations nationwide. AJ Logistics is known as a “last-mile” service provider because it offers its clients warehouse services near their move-in locations. For example, if a retail chain is opening a new store in a mall, AJ Logistics manages the receipt, storage, and delivery of all necessary furniture, fixtures, and equipment in a nearby warehouse; maintains a running inventory; and coordinates deliveries to onsite contractors and installation crews as needed. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients. Read More
Solution	AJ Logistics created a self-service business intelligence (BI) application using the WebFOCUS BI platform from Information Builders. The application lets clients keep track of all of their projects, such as running activity reports, generating invoices, managing inventory, and scheduling deliveries, via a single, cohesive interface. The web-based mobile BI system reduces operating expenses, optimizes customer service, and ensures consistent performance. The WebFOCUS-based operational reporting environment automates bids, billing, collections, invoicing, payments, and shipments. Customers use the self-service reporting system to access up-to-the-minute information about each project. The BI platform is also used to improve coordination, collaboration, and visibility into many types of complex logistics scenarios. The customer-facing, web-based BI system streamlines key workflows, reduces operating expenses, optimizes customer service, and ensures consistent on-time performance. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - WiFi

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

AJ Logistics, a premier provider of custom warehousing and logistics services, needed to enable its clients to simultaneously track multiple projects, obtain status updates, issue commands, and initiate complex workflows via mobile devices. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients. This includes keeping them fully informed of the status of their projects by allowing them to easily monitor deliveries, inventory, and other critical activities. The company processes 1,000 to 2,000 projects every year and needed to streamline the execution of many simultaneous projects.

About Customer

AJ Logistics is a premier provider of custom warehousing and logistics services. The company specializes in project management, order fulfillment, custom warehousing, and furniture, fixtures, and equipment (FF&E) installations nationwide. AJ Logistics is known as a “last-mile” service provider because it offers its clients warehouse services near their move-in locations. For example, if a retail chain is opening a new store in a mall, AJ Logistics manages the receipt, storage, and delivery of all necessary furniture, fixtures, and equipment in a nearby warehouse; maintains a running inventory; and coordinates deliveries to onsite contractors and installation crews as needed. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients.

Solution

AJ Logistics created a self-service business intelligence (BI) application using the WebFOCUS BI platform from Information Builders. The application lets clients keep track of all of their projects, such as running activity reports, generating invoices, managing inventory, and scheduling deliveries, via a single, cohesive interface. The web-based mobile BI system reduces operating expenses, optimizes customer service, and ensures consistent performance. The WebFOCUS-based operational reporting environment automates bids, billing, collections, invoicing, payments, and shipments. Customers use the self-service reporting system to access up-to-the-minute information about each project. The BI platform is also used to improve coordination, collaboration, and visibility into many types of complex logistics scenarios. The customer-facing, web-based BI system streamlines key workflows, reduces operating expenses, optimizes customer service, and ensures consistent on-time performance.

Impact #1	The web-based mobile BI system reduces operating expenses, optimizes customer service, and ensures consistent performance.
Impact #2	The WebFOCUS-based operational reporting environment automates bids, billing, collections, invoicing, payments, and shipments.
Impact #3	The BI platform is used to improve coordination, collaboration, and visibility into many types of complex logistics scenarios.

Impact #1

The web-based mobile BI system reduces operating expenses, optimizes customer service, and ensures consistent performance.

Impact #2

The WebFOCUS-based operational reporting environment automates bids, billing, collections, invoicing, payments, and shipments.

Impact #3

The BI platform is used to improve coordination, collaboration, and visibility into many types of complex logistics scenarios.

Benefit #1	Reduced accounts payable staff from two people working all day to one person working half a day each week.
Benefit #2	Invoicing audit time reduced from two or three weeks to two or three days.

Benefit #1

Reduced accounts payable staff from two people working all day to one person working half a day each week.

Benefit #2

Invoicing audit time reduced from two or three weeks to two or three days.

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Overview

WebFOCUS Mobile Helps AJ Logistics’ On-the-Go Customers

Operational Impact

Quantitative Benefit