Information Builders Case Studies WebFOCUS Cures Ailing Monitoring System

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	WebFOCUS Cures Ailing Monitoring System Information Builders

WebFOCUS Cures Ailing Monitoring System

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Predictive Maintenance
Services	Data Science Services System Integration
Challenge	Julius Zorn, Ltd. (Juzo), a leading healthcare products manufacturer, was facing challenges in enhancing customer service through improved product quality and accelerated order delivery times. The company's success strategy was based on high-quality products, first-class personalized customer service, and strict adherence to delivery dates. However, smooth and efficient processes were essential, particularly in the case of custom-made bandages or compression clothing, which needed to be delivered quickly and reliably. Juzo could not afford a shortage of resources or other weak spots within its order processing procedures. To ensure smooth operation and adherence to delivery dates, the company needed to oversee data flow throughout the entire production cycle, from consulting and order acceptance through product delivery. Read More
About Customer	Julius Zorn, Ltd. (Juzo) is a leading healthcare products manufacturer that produces compression stockings, orthotics, and bandages. Established in 1912 in the Bavarian town of Aichach, the family-owned business has grown to include more than 400 employees worldwide, with local branches in the U.S. and the UK, as well as an academy for the healthcare equipment trade. Juzo's success strategy is based on three factors – high-quality products, first-class personalized customer service, and strict adherence to delivery dates. All of Juzo’s products comply with the industry’s quality standards and are subject to constant testing by research institutes. Juzo’s trained service staff features highly specialized individuals who are assigned – based on their field of expertise – to specific customers, enabling the company to personalize communication and optimize support. Read More
Solution	To meet the constantly evolving needs of the healthcare industry, Juzo deployed a universal monitoring system, which extracts all process-relevant data from the global enterprise IT environment and makes it available through comprehensive reporting. The company used Information Builders WebFOCUS business intelligence (BI) platform to build this operational BI system. WebFOCUS was gradually implemented and included all departments tasked with quality assurance operations. Today, almost every department of Juzo – from sales and customer care to purchasing and production – has access to more than 340 different reports and statistics generated by WebFOCUS. More than 100 users access WebFOCUS via Internet Explorer, and retrieve more than 200,000 reports each year. WebFOCUS retrieves the data needed for the reports from an Oracle database, which runs on a separate Windows server. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Predictive Maintenance

Services

Data Science Services

System Integration

Challenge

Julius Zorn, Ltd. (Juzo), a leading healthcare products manufacturer, was facing challenges in enhancing customer service through improved product quality and accelerated order delivery times. The company's success strategy was based on high-quality products, first-class personalized customer service, and strict adherence to delivery dates. However, smooth and efficient processes were essential, particularly in the case of custom-made bandages or compression clothing, which needed to be delivered quickly and reliably. Juzo could not afford a shortage of resources or other weak spots within its order processing procedures. To ensure smooth operation and adherence to delivery dates, the company needed to oversee data flow throughout the entire production cycle, from consulting and order acceptance through product delivery.

About Customer

Julius Zorn, Ltd. (Juzo) is a leading healthcare products manufacturer that produces compression stockings, orthotics, and bandages. Established in 1912 in the Bavarian town of Aichach, the family-owned business has grown to include more than 400 employees worldwide, with local branches in the U.S. and the UK, as well as an academy for the healthcare equipment trade. Juzo's success strategy is based on three factors – high-quality products, first-class personalized customer service, and strict adherence to delivery dates. All of Juzo’s products comply with the industry’s quality standards and are subject to constant testing by research institutes. Juzo’s trained service staff features highly specialized individuals who are assigned – based on their field of expertise – to specific customers, enabling the company to personalize communication and optimize support.

Solution

To meet the constantly evolving needs of the healthcare industry, Juzo deployed a universal monitoring system, which extracts all process-relevant data from the global enterprise IT environment and makes it available through comprehensive reporting. The company used Information Builders WebFOCUS business intelligence (BI) platform to build this operational BI system. WebFOCUS was gradually implemented and included all departments tasked with quality assurance operations. Today, almost every department of Juzo – from sales and customer care to purchasing and production – has access to more than 340 different reports and statistics generated by WebFOCUS. More than 100 users access WebFOCUS via Internet Explorer, and retrieve more than 200,000 reports each year. WebFOCUS retrieves the data needed for the reports from an Oracle database, which runs on a separate Windows server.

Impact #1	Optimization of production and organizational structures has cut the number of customer complaints by more than half.
Impact #2	Supply availability has significantly improved over the past few years.
Impact #3	WebFOCUS has also decreased the number of late deliveries from more than 400 per day to between 30 and 40 daily.

Impact #1

Optimization of production and organizational structures has cut the number of customer complaints by more than half.

Impact #2

Supply availability has significantly improved over the past few years.

Impact #3

WebFOCUS has also decreased the number of late deliveries from more than 400 per day to between 30 and 40 daily.

Benefit #1	Decreased the number of late deliveries from more than 400 per day to between 30 and 40 daily.
Benefit #2	Cut the number of customer complaints by more than half.

Benefit #1

Decreased the number of late deliveries from more than 400 per day to between 30 and 40 daily.

Benefit #2

Cut the number of customer complaints by more than half.

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Overview

WebFOCUS Cures Ailing Monitoring System

Operational Impact

Quantitative Benefit