Nintex Case Studies Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation

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	Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation Nintex

Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation

Nintex

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Use Cases	Leasing Finance Automation Material Handling Automation
Challenge	Wawanesa Insurance, a leading Canadian mutual company, was grappling with the increasing demand to deliver superior member experiences. The challenge was to enable brokers and employees to spend less time on manual and repetitive tasks and more time delivering value to members. The rapid changes in technology, the rise of Insurtech solutions, and the demand for a better member, broker, and employee experience, especially in a post-COVID world, necessitated innovative solutions. Wawanesa Insurance was continually seeking to improve processes and deliver a better member experience. Read More
About Customer	Wawanesa Insurance is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada and operates in all areas of Canada, California, and Oregon in the United States. The company is continually seeking to improve processes and deliver a better member experience. The company faced the challenge of reducing manual and repetitive tasks to allow brokers and employees to spend more time with members, thereby enhancing the member experience. Read More
Solution	Wawanesa Insurance adopted Nintex's full-cycle automation, which combines Nintex Process Discovery with Nintex Kryon RPA and analytics, to leverage the power of cloud automation to help them successfully scale. This solution provided visibility into which tasks were being executed by employees, where bottlenecks existed, and how to make processes more efficient. The use of low-code technology allowed for quicker learning and adoption by employees. The platform also enabled other scripting languages (e.g., Python, JavaScript, Regular Expression, etc.) to be used to code more complex automation solutions where needed. This resulted in a significant reduction in manual and repetitive tasks, enabling brokers and employees to spend more time on tasks that deliver value for members. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Use Cases

Leasing Finance Automation

Material Handling Automation

Challenge

Wawanesa Insurance, a leading Canadian mutual company, was grappling with the increasing demand to deliver superior member experiences. The challenge was to enable brokers and employees to spend less time on manual and repetitive tasks and more time delivering value to members. The rapid changes in technology, the rise of Insurtech solutions, and the demand for a better member, broker, and employee experience, especially in a post-COVID world, necessitated innovative solutions. Wawanesa Insurance was continually seeking to improve processes and deliver a better member experience.

About Customer

Wawanesa Insurance is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada and operates in all areas of Canada, California, and Oregon in the United States. The company is continually seeking to improve processes and deliver a better member experience. The company faced the challenge of reducing manual and repetitive tasks to allow brokers and employees to spend more time with members, thereby enhancing the member experience.

Solution

Wawanesa Insurance adopted Nintex's full-cycle automation, which combines Nintex Process Discovery with Nintex Kryon RPA and analytics, to leverage the power of cloud automation to help them successfully scale. This solution provided visibility into which tasks were being executed by employees, where bottlenecks existed, and how to make processes more efficient. The use of low-code technology allowed for quicker learning and adoption by employees. The platform also enabled other scripting languages (e.g., Python, JavaScript, Regular Expression, etc.) to be used to code more complex automation solutions where needed. This resulted in a significant reduction in manual and repetitive tasks, enabling brokers and employees to spend more time on tasks that deliver value for members.

Impact #1	The implementation of Nintex's full-cycle automation resulted in significant operational improvements for Wawanesa Insurance. The company was able to identify and automate 12 repetitive and manual processes, leading to increased efficiency and accuracy of data entry. The solution also enabled quicker learning and adoption by employees due to its low-code technology. Furthermore, the platform's flexibility to use other scripting languages allowed for the coding of more complex automation solutions where needed. This led to improved customer service and value-added activities due to less time spent on manual data entry.

Impact #1

The implementation of Nintex's full-cycle automation resulted in significant operational improvements for Wawanesa Insurance. The company was able to identify and automate 12 repetitive and manual processes, leading to increased efficiency and accuracy of data entry. The solution also enabled quicker learning and adoption by employees due to its low-code technology. Furthermore, the platform's flexibility to use other scripting languages allowed for the coding of more complex automation solutions where needed. This led to improved customer service and value-added activities due to less time spent on manual data entry.

Benefit #1	Labor cost savings: 15,000+ FTE hours saved
Benefit #2	$1.05 million cost savings
Benefit #3	12 repetitive and manual processes discovered and automated

Benefit #1

Labor cost savings: 15,000+ FTE hours saved

Benefit #2

$1.05 million cost savings

Benefit #3

12 repetitive and manual processes discovered and automated

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Overview

Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation

Operational Impact

Quantitative Benefit