Information Builders
Case Studies
Vacation.com Takes Off With WebFOCUS
Overview
Vacation.com Takes Off With WebFOCUSInformation Builders |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Business Operation Sales & Marketing | |
Supply Chain Visibility | |
Operational Impact
Vacation.com now has easier and more complete access to relevant information and has dramatically reduced ad hoc reporting requests. | |
The company's report-development team has also become more efficient. Eliminating the need to continually respond to repetitive report requests has enabled Vacation.com to reduce FTE/staff by 0.5 employees. | |
WebFOCUS data validation reports improve data quality by correcting anomalies that have built up over the years. This enables Vacation.com to generate reports that are more accurate and effective. | |
Quantitative Benefit
During one recent campaign, 70 employees made 30 customer calls each. Cutting out five minutes of searching from each call saved the team about 175 hours total. | |
Eliminating the need to continually respond to repetitive report requests has enabled Vacation.com to reduce FTE/staff by 0.5 employees. | |