Blueprint Software Systems Case Studies US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA

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	US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA Blueprint Software Systems

US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA

Blueprint Software Systems

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA) Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Predictive Quality Analytics Process Control & Optimization Regulatory Compliance Monitoring
Services	Software Design & Engineering Services
Challenge	The insurance provider was mandated to move from their current process of using BRD/FSD documents to PDD documents to define automated processes, which is only available as a word document. On average, it took a full working day to finalize a PDD and even then, they struggled to get process screenshots in line with steps. The screenshots, which were critical for improving developer understanding of what was required, would show up as attachments at the end which was not useful because the developers still would have to flip back and forth through the documents. They quickly realized that their current documentation processes were flawed and prone to error, necessitating a more scalable way to translate business process requirements into technical requirements for their RPA development teams. Read More
About Customer	Founded in 2002, this US-based insurance company provides managed care services for government-sponsored health care programs, focusing on Medicaid and Medicare. They also offer health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. The company has over 12,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2016. Read More
Solution	The insurance provider began working with Blueprint to leverage Digital Blueprints which contain everything needed to deliver a precise guide to bot developers including detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information that can be instantly referenced. Since all critical information could be automatically generated or was stored in Blueprint’s central repository and merely needed to be connected to the process, stakeholders were able to compile Digital Blueprints in 2 hours instead of 8. Key aspects of the Enterprise Automation Suite that drove automation success include the Business Process Modeler, Impact Explorer, Reviews & Approvals, and Digital Blueprints. The automation team leveraged Digital Blueprints that contain detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information. Their Digital Blueprints were automatically pushed into the RPA tool they used for developers to reference and guide precise development. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

Challenge

The insurance provider was mandated to move from their current process of using BRD/FSD documents to PDD documents to define automated processes, which is only available as a word document. On average, it took a full working day to finalize a PDD and even then, they struggled to get process screenshots in line with steps. The screenshots, which were critical for improving developer understanding of what was required, would show up as attachments at the end which was not useful because the developers still would have to flip back and forth through the documents. They quickly realized that their current documentation processes were flawed and prone to error, necessitating a more scalable way to translate business process requirements into technical requirements for their RPA development teams.

About Customer

Founded in 2002, this US-based insurance company provides managed care services for government-sponsored health care programs, focusing on Medicaid and Medicare. They also offer health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. The company has over 12,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2016.

Solution

The insurance provider began working with Blueprint to leverage Digital Blueprints which contain everything needed to deliver a precise guide to bot developers including detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information that can be instantly referenced. Since all critical information could be automatically generated or was stored in Blueprint’s central repository and merely needed to be connected to the process, stakeholders were able to compile Digital Blueprints in 2 hours instead of 8. Key aspects of the Enterprise Automation Suite that drove automation success include the Business Process Modeler, Impact Explorer, Reviews & Approvals, and Digital Blueprints. The automation team leveraged Digital Blueprints that contain detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information. Their Digital Blueprints were automatically pushed into the RPA tool they used for developers to reference and guide precise development.

Impact #1	The automation team was able to capture, connect, design, and optimize business processes to be aligned with organizational strategy, regulatory obligations, and automation objectives.
Impact #2	Teams leveraged trace relationships and the impact analyzer to make change management easier.
Impact #3	With reviews and approvals built into the process, supervisors are now spending less time revising work and employees are spending more time on value-add tasks.

Impact #1

The automation team was able to capture, connect, design, and optimize business processes to be aligned with organizational strategy, regulatory obligations, and automation objectives.

Impact #2

Teams leveraged trace relationships and the impact analyzer to make change management easier.

Impact #3

With reviews and approvals built into the process, supervisors are now spending less time revising work and employees are spending more time on value-add tasks.

Benefit #1	75% Reduction in documentation overhead
Benefit #2	30% Time savings on RPA development
Benefit #3	30% Lower bot maintenance

Benefit #1

75% Reduction in documentation overhead

Benefit #2

30% Time savings on RPA development

Benefit #3

30% Lower bot maintenance

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Overview

US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA

Operational Impact

Quantitative Benefit