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Global Telecom Provider Saves $5 Million through Process Analysis & Modernization with Blueprint
The enterprise client, a leading global telecommunications provider, was facing a significant challenge in their process improvement and automation initiatives. In 2021, they decided to switch from their current RPA tool, Automation Anywhere, to Microsoft's Power Automate solution, aiming to produce better quality bots at a lower cost. However, this transition presented a daunting task of manually re-coding 15,000 bots or outsourcing the re-platforming, which was proving to be time-consuming, costly, and prone to errors. Furthermore, the lack of data and understanding of their current process estate made it difficult for them to make informed decisions about the value of any automated process and whether it was worth the time, effort, and money to re-platform. They were facing years in process platform limbo, poor quality processes, and the potential of an 8-figure bill to recreate their existing processes.
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