Nintex Case Studies Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five

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	Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five Nintex

Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five

Nintex

Technology Category	Cybersecurity & Privacy - Security Compliance Robots - Cartesian Robots
Applicable Industries	Finance & Insurance
Applicable Functions	Quality Assurance
Use Cases	Intelligent Packaging Inventory Management
Services	Testing & Certification
Challenge	Keoghs, a leading provider of claims-related services to insurers, businesses, and other suppliers in the insurance sector, was facing a significant challenge. The legal services market in the United Kingdom was undergoing rapid changes due to market consolidation, globalization, and regulatory changes. These changes were leading to greater corporatization, new legal structures, and an increased role of technology. Keoghs, being a forward-thinking organization, recognized the need to transform their business early to support their specialist teams and drive efficiencies through advanced technology. However, their existing Windows client-based legal case management solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs’ ability to scale to meet customer demands. Keoghs required a level of process excellence typically associated with advanced business process management tools. They needed an adaptive, flexible solution that could quickly scale – and grow alongside Keoghs – to meet ever-evolving client demands. Read More
About Customer	Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector in the United Kingdom. They combine proven processes, technology and a low-cost infrastructure with deep legal and insurance market knowledge. This enables Keoghs to create individual solutions for each client that match their requirements in terms of quality, performance and value for money. As a forward thinker, Keoghs recognized the need to transform its business through advanced technology, particularly to support its specialist teams to better deliver productivity and adhere to regulatory compliance. Read More
Solution	Keoghs chose to implement a solution based on Nintex K2 Five and SharePoint. Slicebread was selected as the preferred partner by Keoghs to implement a single case management solution, based on their previous experience of implementing large scale claims case management solutions utilizing Nintex K2 Five with SharePoint. The solution, named Tracker, formed Keoghs’ main business application - running 95% of all its critical processes from case management to product development and client reporting. Tracker combined the power of SharePoint 2013 (across Document Management, Unified Desktop, Collaboration and Analytics) with document generation and Nintex K2 Five to manage and optimize business processes and increase overall business maintainability. The solution empowered case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, enabling caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence. The solution also supported Keoghs’ lean principles, including reducing activities that add no client value, supporting ‘adaptive case management’, empowering and guiding, rather than leading-and-preventing, favoring visualization rather than escalations, and reducing IT bottlenecks to process management/process improvement. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Robots - Cartesian Robots

Applicable Industries

Finance & Insurance

Applicable Functions

Quality Assurance

Use Cases

Intelligent Packaging

Inventory Management

Services

Testing & Certification

Challenge

Keoghs, a leading provider of claims-related services to insurers, businesses, and other suppliers in the insurance sector, was facing a significant challenge. The legal services market in the United Kingdom was undergoing rapid changes due to market consolidation, globalization, and regulatory changes. These changes were leading to greater corporatization, new legal structures, and an increased role of technology. Keoghs, being a forward-thinking organization, recognized the need to transform their business early to support their specialist teams and drive efficiencies through advanced technology. However, their existing Windows client-based legal case management solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs’ ability to scale to meet customer demands. Keoghs required a level of process excellence typically associated with advanced business process management tools. They needed an adaptive, flexible solution that could quickly scale – and grow alongside Keoghs – to meet ever-evolving client demands.

About Customer

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector in the United Kingdom. They combine proven processes, technology and a low-cost infrastructure with deep legal and insurance market knowledge. This enables Keoghs to create individual solutions for each client that match their requirements in terms of quality, performance and value for money. As a forward thinker, Keoghs recognized the need to transform its business through advanced technology, particularly to support its specialist teams to better deliver productivity and adhere to regulatory compliance.

Solution

Keoghs chose to implement a solution based on Nintex K2 Five and SharePoint. Slicebread was selected as the preferred partner by Keoghs to implement a single case management solution, based on their previous experience of implementing large scale claims case management solutions utilizing Nintex K2 Five with SharePoint. The solution, named Tracker, formed Keoghs’ main business application - running 95% of all its critical processes from case management to product development and client reporting. Tracker combined the power of SharePoint 2013 (across Document Management, Unified Desktop, Collaboration and Analytics) with document generation and Nintex K2 Five to manage and optimize business processes and increase overall business maintainability. The solution empowered case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, enabling caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence. The solution also supported Keoghs’ lean principles, including reducing activities that add no client value, supporting ‘adaptive case management’, empowering and guiding, rather than leading-and-preventing, favoring visualization rather than escalations, and reducing IT bottlenecks to process management/process improvement.

Impact #1	The implementation of the Tracker solution has streamlined core processes, including due diligence, drafting, negotiation and risk assessment. It has reduced process “waste” to increase billable hours, leaving time for improved quality and intelligent decision-making. The solution has empowered case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, enabling caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence. The solution also supports Keoghs’ lean principles, including reducing activities that add no client value, supporting ‘adaptive case management’, empowering and guiding, rather than leading-and-preventing, favoring visualization rather than escalations, and reducing IT bottlenecks to process management/process improvement.

Impact #1

The implementation of the Tracker solution has streamlined core processes, including due diligence, drafting, negotiation and risk assessment. It has reduced process “waste” to increase billable hours, leaving time for improved quality and intelligent decision-making. The solution has empowered case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, enabling caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence. The solution also supports Keoghs’ lean principles, including reducing activities that add no client value, supporting ‘adaptive case management’, empowering and guiding, rather than leading-and-preventing, favoring visualization rather than escalations, and reducing IT bottlenecks to process management/process improvement.

Benefit #1	95% of business-critical processes digitized
Benefit #2	Legal cases analyzed more accurately
Benefit #3	Significant reduction in IT bottlenecks

Benefit #1

95% of business-critical processes digitized

Benefit #2

Legal cases analyzed more accurately

Benefit #3

Significant reduction in IT bottlenecks

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Overview

Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five

Operational Impact

Quantitative Benefit