Information Builders Case Studies United Auto Strengthens Stance With “Single Business View” from WebFOCUS

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	United Auto Strengthens Stance With “Single Business View” from WebFOCUS Information Builders

United Auto Strengthens Stance With “Single Business View” from WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Big Data Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Business Operation Sales & Marketing
Services	Data Science Services System Integration
Challenge	United Automobile Insurance Company, a non-standard auto insurer based in Miami, Florida, was facing challenges with its previous reporting environment. The system lacked timely, detailed, and accurate information, putting the business users at a competitive disadvantage. For instance, an ad hoc report request for territory zip code data could take four to six weeks to complete. This delay was costly, and the lack of structure in the reports might not yield accurate data on the first attempt. The majority of research at United Auto was performed using legacy reporting systems, such as SQL and Guidewire reporting. The team needed a single view of the business along with a system that could deliver accurate reports, including an audit trail. This system would grow with the business and deliver information quickly. Read More
About Customer	United Automobile Insurance Company is a property and casualty (P&C) insurance organization specializing in automobile insurance for non-standard risks. The company is headquartered in Miami, Florida and employs about 800 people. Through its affiliates, United Auto provides a variety of insurance-related services including premium finance, claims processing, and advanced point-of-sale solutions. The company operates in highly competitive markets, primarily in Florida and Texas. Insurance companies are intent on improving the strategic use of information to make better pricing decisions, reduce loss ratios, and thoroughly research claims. Dean Kozlowski, a vice president at United Auto who oversees pricing and compliance activities, was tasked with acquiring a business intelligence (BI) solution that could deliver state-of-the-art dashboards, reports, and analytics. Read More
Solution	United Auto decided to implement Information Builders' Insurance Performance Foundation (IPF) and WebFOCUS. The IPF includes not only advanced analytics reports, but also a mature data model geared for P&C insurance activities along with the routines, processes, and experience to load it promptly. There are two primary components to the system: Insurance Performance Foundation Metrics includes a pre-packaged data mart with insurance-specific strategy maps, dashboards, scorecards, reports, and dynamic alerts that can be configured to fit each customer’s specific needs. Insurance Performance Foundation Business Intelligence adds pre-built business analytics and enables business users to segment issues in real time. Working with P&C specialists within Information Builders Professional Services group, United Auto’s IT team mapped their data to the IPF data model and loaded five years of transaction-level detail into a new data warehouse. This included all of the company claims data from inception and all of the policy data for policies incepting from January 1, 2008. Soon the warehouse will include 10 years of data. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Sales & Marketing

Services

Data Science Services

System Integration

Challenge

United Automobile Insurance Company, a non-standard auto insurer based in Miami, Florida, was facing challenges with its previous reporting environment. The system lacked timely, detailed, and accurate information, putting the business users at a competitive disadvantage. For instance, an ad hoc report request for territory zip code data could take four to six weeks to complete. This delay was costly, and the lack of structure in the reports might not yield accurate data on the first attempt. The majority of research at United Auto was performed using legacy reporting systems, such as SQL and Guidewire reporting. The team needed a single view of the business along with a system that could deliver accurate reports, including an audit trail. This system would grow with the business and deliver information quickly.

About Customer

United Automobile Insurance Company is a property and casualty (P&C) insurance organization specializing in automobile insurance for non-standard risks. The company is headquartered in Miami, Florida and employs about 800 people. Through its affiliates, United Auto provides a variety of insurance-related services including premium finance, claims processing, and advanced point-of-sale solutions. The company operates in highly competitive markets, primarily in Florida and Texas. Insurance companies are intent on improving the strategic use of information to make better pricing decisions, reduce loss ratios, and thoroughly research claims. Dean Kozlowski, a vice president at United Auto who oversees pricing and compliance activities, was tasked with acquiring a business intelligence (BI) solution that could deliver state-of-the-art dashboards, reports, and analytics.

Solution

United Auto decided to implement Information Builders' Insurance Performance Foundation (IPF) and WebFOCUS. The IPF includes not only advanced analytics reports, but also a mature data model geared for P&C insurance activities along with the routines, processes, and experience to load it promptly. There are two primary components to the system: Insurance Performance Foundation Metrics includes a pre-packaged data mart with insurance-specific strategy maps, dashboards, scorecards, reports, and dynamic alerts that can be configured to fit each customer’s specific needs. Insurance Performance Foundation Business Intelligence adds pre-built business analytics and enables business users to segment issues in real time. Working with P&C specialists within Information Builders Professional Services group, United Auto’s IT team mapped their data to the IPF data model and loaded five years of transaction-level detail into a new data warehouse. This included all of the company claims data from inception and all of the policy data for policies incepting from January 1, 2008. Soon the warehouse will include 10 years of data.

Impact #1	A single source of accurate reporting data enabled the company to rerate its book of business and to consider claims, endorsements, and premiums more accurately and competitively.
Impact #2	IPF delivers information to everybody from the executive team to departmental analysts and administrators. It gives them instant access to the performance of each program, by state.
Impact #3	Access is restricted based on the role of each user. For example, individuals in claims will see the claims tab when they log in. About a dozen specific reports are available to them.

Impact #1

A single source of accurate reporting data enabled the company to rerate its book of business and to consider claims, endorsements, and premiums more accurately and competitively.

Impact #2

IPF delivers information to everybody from the executive team to departmental analysts and administrators. It gives them instant access to the performance of each program, by state.

Impact #3

Access is restricted based on the role of each user. For example, individuals in claims will see the claims tab when they log in. About a dozen specific reports are available to them.

Benefit #1	The delay in report generation reduced from four to six weeks to instant access.
Benefit #2	The system will soon include 10 years of data, providing a comprehensive view of the company's operations.

Benefit #1

The delay in report generation reduced from four to six weeks to instant access.

Benefit #2

The system will soon include 10 years of data, providing a comprehensive view of the company's operations.

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Overview

United Auto Strengthens Stance With “Single Business View” from WebFOCUS

Operational Impact

Quantitative Benefit