Mulesoft Case Studies Unilever accelerates eCommerce innovation using APIs

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	Unilever accelerates eCommerce innovation using APIs Mulesoft

Unilever accelerates eCommerce innovation using APIs

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Consumer Goods Retail
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Supply Chain Visibility
Services	System Integration Software Design & Engineering Services
Challenge	Unilever’s IT team faced numerous challenges, due to their infrastructure size, which encompasses 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever had multiple global teams and was looking to find more efficient solutions to deploy new products and services. Read More
About Customer	Unilever is a multinational consumer goods company with a vast portfolio of brands. The company's IT infrastructure is extensive, encompassing 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever operates globally, with multiple teams working on various aspects of the business. The company was seeking more efficient solutions to deploy new products and services, particularly in the realm of eCommerce. Read More
Solution	Unilever set about creating a best-of-breed platform for eCommerce that unifies their portfolio of multiple brands on a common operating model. MuleSoft was adopted to enable the connectivity between the eCommerce platform’s multiple tools (NetSuite, Salesforce Commerce Cloud, and others) and to access key on-premise systems such as SAP. In addition, their “adaptive integration” team took an API-led approach to remove bottlenecks and support line-of-business innovation. Using API-led connectivity and Anypoint Platform, Unilever’s teams created a network of reusable services, enabling self-service across various brands. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Consumer Goods

Retail

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Supply Chain Visibility

Services

System Integration

Software Design & Engineering Services

Challenge

Unilever’s IT team faced numerous challenges, due to their infrastructure size, which encompasses 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever had multiple global teams and was looking to find more efficient solutions to deploy new products and services.

About Customer

Unilever is a multinational consumer goods company with a vast portfolio of brands. The company's IT infrastructure is extensive, encompassing 1,000 applications, 10,000 interfaces, and 500 IT projects per year. Unilever operates globally, with multiple teams working on various aspects of the business. The company was seeking more efficient solutions to deploy new products and services, particularly in the realm of eCommerce.

Solution

Unilever set about creating a best-of-breed platform for eCommerce that unifies their portfolio of multiple brands on a common operating model. MuleSoft was adopted to enable the connectivity between the eCommerce platform’s multiple tools (NetSuite, Salesforce Commerce Cloud, and others) and to access key on-premise systems such as SAP. In addition, their “adaptive integration” team took an API-led approach to remove bottlenecks and support line-of-business innovation. Using API-led connectivity and Anypoint Platform, Unilever’s teams created a network of reusable services, enabling self-service across various brands.

Impact #1	MuleSoft successfully supported the six-month launch of a newly acquired pure play eCommerce entity.
Impact #2	For customers, this means a unified experience across Unilever’s products.
Impact #3	For Unilever this translates to having a single view of the customer.

Impact #1

MuleSoft successfully supported the six-month launch of a newly acquired pure play eCommerce entity.

Impact #2

For customers, this means a unified experience across Unilever’s products.

Impact #3

For Unilever this translates to having a single view of the customer.

Benefit #1	Today, deployment for new initiatives is 3-4 times faster — dropping from months to days.

Benefit #1

Today, deployment for new initiatives is 3-4 times faster — dropping from months to days.

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Overview

Unilever accelerates eCommerce innovation using APIs

Operational Impact

Quantitative Benefit