Information Builders Case Studies Trustmark Companies Benefit From WebFOCUS

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	Trustmark Companies Benefit From WebFOCUS Information Builders

Trustmark Companies Benefit From WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Demand Planning & Forecasting Predictive Quality Analytics Predictive Replenishment
Services	Software Design & Engineering Services System Integration
Challenge	Trustmark, a leading provider of employee benefits services, was facing a challenge with its Voluntary Benefit Solutions (VBS) subsidiary. The company lacked formalized metrics and indicators needed to support a five-year strategic transformation and revenue growth initiative. Existing reports took weeks to complete and delivered limited insight. As a result, business users often relied on Excel spreadsheets, which contained incomplete or outdated information. The company needed a centralized business intelligence (BI) and analytics capability to consolidate data from multiple diverse systems and make it readily accessible to executives, process owners, and operational workers so they can closely monitor VBS operations and activities. Read More
About Customer	Trustmark is an Illinois-based provider of employee benefits with more than $880 million in annual revenues and 4,000 associates. The company’s largest subsidiary, Voluntary Benefit Solutions (VBS), contributes about one-third of its income. Trustmark was in the process of a five-year strategic transformation and revenue growth initiative for its VBS subsidiary. The company was facing challenges with its existing reporting system, which took weeks to complete and delivered limited insight. This led to business users often relying on Excel spreadsheets, which contained incomplete or outdated information. Read More
Solution	Trustmark implemented Information Builders' WebFOCUS, a business intelligence (BI) and analytics technology, to build successful dashboards and InfoApps. The dashboards and InfoApps were rolled out to the VBS sales and financial teams – more than 1,000 users. The environment was implemented using the WebFOCUS Portal, allowing users to personalize their experience by dragging and dropping the content they want to see onto their dashboards. WebFOCUS seamlessly integrates with Active Directory, ensuring that different groups of users only have access to the sets of data they are allowed to view. This has helped Trustmark better detect, correct, and even prevent issues. The company is now working to expand and enhance its WebFOCUS environment, with a team of data analysts, process owners, data designers and architects, and WebFOCUS presentation experts defining, creating, and deploying new KPIs for existing users, and keeping the dashboards and InfoApps performing efficiently. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Demand Planning & Forecasting

Predictive Quality Analytics

Predictive Replenishment

Services

Software Design & Engineering Services

System Integration

Challenge

Trustmark, a leading provider of employee benefits services, was facing a challenge with its Voluntary Benefit Solutions (VBS) subsidiary. The company lacked formalized metrics and indicators needed to support a five-year strategic transformation and revenue growth initiative. Existing reports took weeks to complete and delivered limited insight. As a result, business users often relied on Excel spreadsheets, which contained incomplete or outdated information. The company needed a centralized business intelligence (BI) and analytics capability to consolidate data from multiple diverse systems and make it readily accessible to executives, process owners, and operational workers so they can closely monitor VBS operations and activities.

About Customer

Trustmark is an Illinois-based provider of employee benefits with more than $880 million in annual revenues and 4,000 associates. The company’s largest subsidiary, Voluntary Benefit Solutions (VBS), contributes about one-third of its income. Trustmark was in the process of a five-year strategic transformation and revenue growth initiative for its VBS subsidiary. The company was facing challenges with its existing reporting system, which took weeks to complete and delivered limited insight. This led to business users often relying on Excel spreadsheets, which contained incomplete or outdated information.

Solution

Trustmark implemented Information Builders' WebFOCUS, a business intelligence (BI) and analytics technology, to build successful dashboards and InfoApps. The dashboards and InfoApps were rolled out to the VBS sales and financial teams – more than 1,000 users. The environment was implemented using the WebFOCUS Portal, allowing users to personalize their experience by dragging and dropping the content they want to see onto their dashboards. WebFOCUS seamlessly integrates with Active Directory, ensuring that different groups of users only have access to the sets of data they are allowed to view. This has helped Trustmark better detect, correct, and even prevent issues. The company is now working to expand and enhance its WebFOCUS environment, with a team of data analysts, process owners, data designers and architects, and WebFOCUS presentation experts defining, creating, and deploying new KPIs for existing users, and keeping the dashboards and InfoApps performing efficiently.

Impact #1	Users have faster access to information, making it easier to assess performance, identify issues, and rectify problems.
Impact #2	The environment was so enthusiastically embraced that it has moved beyond sales and finance to make WebFOCUS available to other VBS teams.
Impact #3	Trustmark is trying to replicate what it has done across other divisions so they can also benefit.

Impact #1

Users have faster access to information, making it easier to assess performance, identify issues, and rectify problems.

Impact #2

The environment was so enthusiastically embraced that it has moved beyond sales and finance to make WebFOCUS available to other VBS teams.

Impact #3

Trustmark is trying to replicate what it has done across other divisions so they can also benefit.

Benefit #1	The dashboards and InfoApps were rolled out to more than 1,000 users.

Benefit #1

The dashboards and InfoApps were rolled out to more than 1,000 users.

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Overview

Trustmark Companies Benefit From WebFOCUS

Operational Impact

Quantitative Benefit