Information Builders Case Studies Toshiba Finds Profit in WebFOCUS

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	Toshiba Finds Profit in WebFOCUS Information Builders

Toshiba Finds Profit in WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Electronics
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS)
Services	Software Design & Engineering Services
Challenge	Toshiba Personal Computer System Corporation was facing a challenge in delivering real-time information to its management and employees due to the rapid growth of the business. Their existing information system was costly to operate, unstable, and posed security risks. The system was failing to meet the demand for real-time information, which was crucial for timely decision-making. The old system used an Access database for production, sale, and management of accounts. The system didn’t allow for late responses and limits, and only power users could utilize the data. The general user was limited to lists that someone else made. Once a download was made, the user also had to retotal everything in Excel himself. With this system, information could not be timely. Read More
About Customer	Toshiba Personal Computer System Corporation is a wholly-owned subsidiary of Toshiba since 1999. The company provides total support of the PC environment for offices. Established in 1970 as Sord, Inc., the company began working with Toshiba in 1985. Toshiba Personal Computer System manages an extensive and varied business, and they have for a long time. That means data – a lot of data and a lot of history. Over the years, their information system became costly to operate and unstable, failing to perform up to demand, and posing security risks. Read More
Solution	Toshiba implemented WebFOCUS to deliver information in real time, enable timely management decisions, and ensure security. WebFOCUS met all the requirements of Toshiba including reduction of total cost of ownership, strengthening of security, shortening work time by one man day, and the vendor’s knowledge of business. The new system has been well received by the whole company. The biggest merit of the system is that it can get timely information now. The time required for gathering data has been significantly cut, greatly improving communication. Now people say ‘See the WebFOCUS screen,’ putting an end to all the past frustration. Development costs were kept low, and the whole system took about a third of the time to develop as the previous system. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Electronics

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

Challenge

Toshiba Personal Computer System Corporation was facing a challenge in delivering real-time information to its management and employees due to the rapid growth of the business. Their existing information system was costly to operate, unstable, and posed security risks. The system was failing to meet the demand for real-time information, which was crucial for timely decision-making. The old system used an Access database for production, sale, and management of accounts. The system didn’t allow for late responses and limits, and only power users could utilize the data. The general user was limited to lists that someone else made. Once a download was made, the user also had to retotal everything in Excel himself. With this system, information could not be timely.

About Customer

Toshiba Personal Computer System Corporation is a wholly-owned subsidiary of Toshiba since 1999. The company provides total support of the PC environment for offices. Established in 1970 as Sord, Inc., the company began working with Toshiba in 1985. Toshiba Personal Computer System manages an extensive and varied business, and they have for a long time. That means data – a lot of data and a lot of history. Over the years, their information system became costly to operate and unstable, failing to perform up to demand, and posing security risks.

Solution

Toshiba implemented WebFOCUS to deliver information in real time, enable timely management decisions, and ensure security. WebFOCUS met all the requirements of Toshiba including reduction of total cost of ownership, strengthening of security, shortening work time by one man day, and the vendor’s knowledge of business. The new system has been well received by the whole company. The biggest merit of the system is that it can get timely information now. The time required for gathering data has been significantly cut, greatly improving communication. Now people say ‘See the WebFOCUS screen,’ putting an end to all the past frustration. Development costs were kept low, and the whole system took about a third of the time to develop as the previous system.

Impact #1	The system met the cost reduction targets the company predicted.
Impact #2	While improving quality and significantly and measurably reducing the hidden “Costs of Poor Quality,” the company was able to meet its goals and cut its outsourcing costs by one staff-man day and 785 man-hours a month.
Impact #3	They realized savings of two million yen per year in communication charges and nine million yen per year in outsourcing expenses by reducing staffing requirements from four days to three.

Impact #1

The system met the cost reduction targets the company predicted.

Impact #2

While improving quality and significantly and measurably reducing the hidden “Costs of Poor Quality,” the company was able to meet its goals and cut its outsourcing costs by one staff-man day and 785 man-hours a month.

Impact #3

They realized savings of two million yen per year in communication charges and nine million yen per year in outsourcing expenses by reducing staffing requirements from four days to three.

Benefit #1	Reduced potential costs significantly with a real-time information system
Benefit #2	Decreased processing time by at least 404 hours a month
Benefit #3	Reduced one staff person

Benefit #1

Reduced potential costs significantly with a real-time information system

Benefit #2

Decreased processing time by at least 404 hours a month

Benefit #3

Reduced one staff person

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Overview

Toshiba Finds Profit in WebFOCUS

Operational Impact

Quantitative Benefit