Blueprint Software Systems Case Studies Top U.S. Bank Reduces Time Spent on Regulatory Operations in Automation by 30%

Edit This Case Study Record

	Top U.S. Bank Reduces Time Spent on Regulatory Operations in Automation by 30% Blueprint Software Systems

Top U.S. Bank Reduces Time Spent on Regulatory Operations in Automation by 30%

Blueprint Software Systems

Technology Category	Analytics & Modeling - Process Analytics Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Maintenance Process Control & Optimization Regulatory Compliance Monitoring Remote Collaboration
Services	Cloud Planning, Design & Implementation Services Data Science Services Software Design & Engineering Services System Integration
Challenge	The bank was looking for an effective solution to make its mortgage approval process more streamlined and efficient for customers. There were a number of international teams involved in the mortgage approval process, spanning from the United States all the way to India. The global team could not efficiently manage the changing requirements related to mortgage processing. Mortgages are federally regulated and the impact of these changes is significant, especially when teams are separated globally. Accounting for new and changing regulations is normally 10-15% of a bank’s operating costs. The bank needed to make this percentage smaller by automating its mortgage approval process with a more efficient governance model and removing non-compliance risks from the manual, time-consuming procedures it was using. Read More
About Customer	This customer is a Fortune 500 financial institution and is one of America’s largest commercial banks based on assets managed. The bank is determined to automate manual processes that hinder its ability to manage regulatory change effectively. Their hope is to improve employee performance and overall satisfaction. The bank has over 35,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2017. Read More
Solution	The bank understood that to effectively manage regulatory changes and their impact on automated processes, it would need to support the compliance and IT teams with digital counterparts. They chose Blueprint’s Enterprise Automation Suite to effectively model all their as-is processes for mortgage approvals and collaboratively optimize the to-be state for automation. Using Blueprint’s extensive tracing capabilities, they were able to connect all processes and process steps to federally-provisioned regulations on mortgage approvals. With the Blueprint Impact Explorer, they can now instantly visualize the impact of a change to a regulation and immediately understand which bots need to be updated, allowing them to manage change 30% faster while significantly increasing compliance. Key aspects of the Enterprise Automation Suite that drove automation success include BlueDocs Document Importer, Test Script Mining, Inline Conversations & Attachments, Reviews & Approvals, Business Process Modeler, and Impact Explorer. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Maintenance

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Software Design & Engineering Services

System Integration

Challenge

The bank was looking for an effective solution to make its mortgage approval process more streamlined and efficient for customers. There were a number of international teams involved in the mortgage approval process, spanning from the United States all the way to India. The global team could not efficiently manage the changing requirements related to mortgage processing. Mortgages are federally regulated and the impact of these changes is significant, especially when teams are separated globally. Accounting for new and changing regulations is normally 10-15% of a bank’s operating costs. The bank needed to make this percentage smaller by automating its mortgage approval process with a more efficient governance model and removing non-compliance risks from the manual, time-consuming procedures it was using.

About Customer

This customer is a Fortune 500 financial institution and is one of America’s largest commercial banks based on assets managed. The bank is determined to automate manual processes that hinder its ability to manage regulatory change effectively. Their hope is to improve employee performance and overall satisfaction. The bank has over 35,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2017.

Solution

The bank understood that to effectively manage regulatory changes and their impact on automated processes, it would need to support the compliance and IT teams with digital counterparts. They chose Blueprint’s Enterprise Automation Suite to effectively model all their as-is processes for mortgage approvals and collaboratively optimize the to-be state for automation. Using Blueprint’s extensive tracing capabilities, they were able to connect all processes and process steps to federally-provisioned regulations on mortgage approvals. With the Blueprint Impact Explorer, they can now instantly visualize the impact of a change to a regulation and immediately understand which bots need to be updated, allowing them to manage change 30% faster while significantly increasing compliance. Key aspects of the Enterprise Automation Suite that drove automation success include BlueDocs Document Importer, Test Script Mining, Inline Conversations & Attachments, Reviews & Approvals, Business Process Modeler, and Impact Explorer.

Impact #1	The bank experienced 30% time savings for their change management and compliance handling responsibilities, significantly reducing the operating cost this function previously demanded.
Impact #2	Because they were able to connect all regulations, policies, and controls to their mortgage approval processes for automation, this rich contextual information packaged into Digital Blueprints also led to better governance and guidance for RPA development that reduced rework and bot outages from missed requirements by 3x.

Impact #1

The bank experienced 30% time savings for their change management and compliance handling responsibilities, significantly reducing the operating cost this function previously demanded.

Impact #2

Because they were able to connect all regulations, policies, and controls to their mortgage approval processes for automation, this rich contextual information packaged into Digital Blueprints also led to better governance and guidance for RPA development that reduced rework and bot outages from missed requirements by 3x.

Benefit #1	30% Time savings on managing change and compliance
Benefit #2	3x Less rework and bot outages
Benefit #3	5x ROI in less than 6 months

Benefit #1

30% Time savings on managing change and compliance

Benefit #2

3x Less rework and bot outages

Benefit #3

5x ROI in less than 6 months

Download PDF Version

Overview

Top U.S. Bank Reduces Time Spent on Regulatory Operations in Automation by 30%

Operational Impact

Quantitative Benefit