Nintex
Case Studies
Streamlining Processes in Financial Services: A Case Study of Sparebanken Vest
Overview
Streamlining Processes in Financial Services: A Case Study of Sparebanken VestNintex |
Analytics & Modeling - Process Analytics Analytics & Modeling - Robotic Process Automation (RPA) | |
Buildings Finance & Insurance | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
Operational Impact
The implementation of Nintex K2 Five has brought about significant operational improvements for Sparebanken Vest. The standardization and automation of processes have eliminated the confusion and inefficiencies that resulted from having multiple ways of doing the same thing. Managers can now use the reporting capabilities of Nintex K2 Five to see where the largest workloads are and plan internal resources accordingly. They also use reports as a coaching tool, with great success. The formal escalation procedures included in the Nintex K2 Five processes ensure that any unusual customer requirements are quickly directed to more senior staff members who can deal with them effectively. This, along with the efficiency savings of automation, helps Sparebanken Vest to deliver a prompt, responsive service for its customers. The introduction of automated processes has also allowed front-office employees to spend more time with customers, delivering a more personal service and having added opportunities to sell financial products. | |
Quantitative Benefit
More than 50 processes automated | |
54 branches and offices now standardized | |
Reduction in staff leading to cost savings | |