Nintex Case Studies Streamlining Complex Processes for Improved Community Service: A Case Study on New Zealand Fire Services

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	Streamlining Complex Processes for Improved Community Service: A Case Study on New Zealand Fire Services Nintex

Streamlining Complex Processes for Improved Community Service: A Case Study on New Zealand Fire Services

Nintex

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA) Cybersecurity & Privacy - Security Compliance
Applicable Industries	Education
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Leasing Finance Automation Material Handling Automation
Challenge	The New Zealand Fire Service (NZFS), an organization with 450 stations and up to 8,000 full-time and volunteer staff, was struggling with manual, paper-based processes that were causing errors and delays in their operations. The management of critical information was a significant issue as documents and essential data were being routed by hand for input and approvals, then stored by a variety of people on a wide range of network drives, on computers and in physical locations. This system was not only inefficient but also siloed, making it difficult to manage, share, organize, and access life-saving information. The need for workflow automation had become both a necessity and a priority for the organization. Read More
About Customer	The New Zealand Fire Service (NZFS) is a government organization in New Zealand that comprises 450 stations and up to 8,000 full-time and volunteer staff. The organization responds to emergencies and dedicates a significant amount of resources to preventing fires through education programs, community outreach efforts, and working with building owners. However, they were struggling with manual, paper-based processes that were causing errors and delays in their operations, making it difficult to manage, share, organize, and access life-saving information. Read More
Solution	To address these challenges, NZFS partnered with Provoke Solutions, a world leader in online development, cloud strategy execution, and user experience design. Together, they implemented a solution based on Nintex Workflow for SharePoint, a workflow designer that enhances business processes and offers fast ROI. Nintex allowed NZFS to automate highly complex, time-consuming workflows. It integrated with SharePoint, enabling all employees to go to a central repository to access any task that requires action. By creating highly structured, customized workflows, NZFS was able to tightly control document and task organization, approvals, regulatory compliance, accuracy, accessibility, and deadline delivery. Now, action tasks are delivered to employees through email, and they can go to just one place to get any document or instructions they need. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Education

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Leasing Finance Automation

Material Handling Automation

Challenge

The New Zealand Fire Service (NZFS), an organization with 450 stations and up to 8,000 full-time and volunteer staff, was struggling with manual, paper-based processes that were causing errors and delays in their operations. The management of critical information was a significant issue as documents and essential data were being routed by hand for input and approvals, then stored by a variety of people on a wide range of network drives, on computers and in physical locations. This system was not only inefficient but also siloed, making it difficult to manage, share, organize, and access life-saving information. The need for workflow automation had become both a necessity and a priority for the organization.

About Customer

The New Zealand Fire Service (NZFS) is a government organization in New Zealand that comprises 450 stations and up to 8,000 full-time and volunteer staff. The organization responds to emergencies and dedicates a significant amount of resources to preventing fires through education programs, community outreach efforts, and working with building owners. However, they were struggling with manual, paper-based processes that were causing errors and delays in their operations, making it difficult to manage, share, organize, and access life-saving information.

Solution

To address these challenges, NZFS partnered with Provoke Solutions, a world leader in online development, cloud strategy execution, and user experience design. Together, they implemented a solution based on Nintex Workflow for SharePoint, a workflow designer that enhances business processes and offers fast ROI. Nintex allowed NZFS to automate highly complex, time-consuming workflows. It integrated with SharePoint, enabling all employees to go to a central repository to access any task that requires action. By creating highly structured, customized workflows, NZFS was able to tightly control document and task organization, approvals, regulatory compliance, accuracy, accessibility, and deadline delivery. Now, action tasks are delivered to employees through email, and they can go to just one place to get any document or instructions they need.

Impact #1	The implementation of Nintex Workflow for SharePoint has significantly streamlined NZFS's everyday tasks. Employees now receive action tasks through email and can access any document or instructions they need from a central repository, eliminating the need to search through different network drives. This has not only improved the efficiency and accuracy of their operations but also enhanced their ability to comply with regulations. The organization now has better accountability, elevated quality of fire investigations, and improved regulatory compliance.

Impact #1

The implementation of Nintex Workflow for SharePoint has significantly streamlined NZFS's everyday tasks. Employees now receive action tasks through email and can access any document or instructions they need from a central repository, eliminating the need to search through different network drives. This has not only improved the efficiency and accuracy of their operations but also enhanced their ability to comply with regulations. The organization now has better accountability, elevated quality of fire investigations, and improved regulatory compliance.

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Overview

Streamlining Complex Processes for Improved Community Service: A Case Study on New Zealand Fire Services

Operational Impact