Nintex
Case Studies
STIHL's Digital Transformation: 30% Improvement in Speed of Deliveries
Overview
STIHL's Digital Transformation: 30% Improvement in Speed of DeliveriesNintex |
Retail Transportation | |
Logistics & Transportation Sales & Marketing | |
Additive Manufacturing Leasing Finance Automation Retail Store Automation | |
Operational Impact
The implementation of K2 Software has brought about significant operational improvements for STIHL Australia. The automation of the CapEx process has increased the speed of information and document transfer, enhancing efficiency and transparency. The centralization of product launch management has eliminated issues arising from inconsistent management and updates, ensuring smoother and more efficient product launches. The reinvention of the customer service process has enabled STIHL to better manage and record customer inquiries, improving their ability to follow up and ultimately enhancing their customer service capabilities. Overall, the digital transformation has resulted in improved efficiency, transparency, and accountability in the workplace. | |
Quantitative Benefit
30% improvement in speed of delivery | |
30 product launches managed annually | |
Service to over 17,000 employees worldwide | |