Mulesoft Case Studies SES transforms into end-to-end service provider

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	SES transforms into end-to-end service provider Mulesoft

SES transforms into end-to-end service provider

Mulesoft

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	System Integration
Challenge	SES is a communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. This includes providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. The challenge was to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience. Read More
About Customer	SES is a global communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. The company's services are diverse, ranging from providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. Read More
Solution	The SES IT team needed to better integrate disparate business solutions, systems, applications, and data sources in a quick and efficient manner. SES’ previous integration approach — point-to-point integration — slowed the IT team down due to the number of applications they needed to connect. SES wanted to move beyond point-to-point integration; so they turned to MuleSoft for a new integration approach that promotes faster integrations via APIs and a platform to make it happen. Using API-led connectivity and Anypoint Platform™, SES built APIs to expose key applications, systems, and data sources. This API-led approach revolutionized the way SES’ IT team works. These APIs were then reused for future projects — making integration implementations much faster. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

System Integration

Challenge

SES is a communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. This includes providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. The challenge was to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience.

About Customer

SES is a global communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. The company's services are diverse, ranging from providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world.

Solution

The SES IT team needed to better integrate disparate business solutions, systems, applications, and data sources in a quick and efficient manner. SES’ previous integration approach — point-to-point integration — slowed the IT team down due to the number of applications they needed to connect. SES wanted to move beyond point-to-point integration; so they turned to MuleSoft for a new integration approach that promotes faster integrations via APIs and a platform to make it happen. Using API-led connectivity and Anypoint Platform™, SES built APIs to expose key applications, systems, and data sources. This API-led approach revolutionized the way SES’ IT team works. These APIs were then reused for future projects — making integration implementations much faster.

Impact #1	SES was able to dramatically improve the customer experience by delivering its customer portal.
Impact #2	The portal provides customers with the ability to get insights into satellite traffic patterns and other important details, such as what websites users are visiting on the satellites’ servers.
Impact #3	The API-led approach revolutionized the way SES’ IT team works.

Impact #1

SES was able to dramatically improve the customer experience by delivering its customer portal.

Impact #2

The portal provides customers with the ability to get insights into satellite traffic patterns and other important details, such as what websites users are visiting on the satellites’ servers.

Impact #3

The API-led approach revolutionized the way SES’ IT team works.

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Overview

SES transforms into end-to-end service provider

Operational Impact