Nintex Case Studies Seamless Integration of Business Units at ConnectWise with Nintex Promapp

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	Seamless Integration of Business Units at ConnectWise with Nintex Promapp Nintex

Seamless Integration of Business Units at ConnectWise with Nintex Promapp

Nintex

Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries Networks & Connectivity - 5G
Applicable Industries	Equipment & Machinery Telecommunications
Use Cases	Inventory Management Personnel Tracking & Monitoring
Services	System Integration Training
Challenge	ConnectWise, an award-winning software suite provider, faced significant challenges when they decided to integrate their four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage. These units had been operating independently, each with its own set of processes and tools. The integration resulted in a cluttered system with duplications, outdated documents, and process variations, which slowed down operations. The challenge was to streamline these processes and ensure effective communication across all units. The company also needed a solution that could integrate with their existing SharePoint system and be easy for their predominantly young workforce to use and understand. Read More
About Customer	ConnectWise is a technology solution provider based in Australia, operating in the IT and telecommunications industry. The company empowers technology solution providers to reach their goals faster through its award-winning software suite and other programs. ConnectWise recently integrated its four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage - under one umbrella. The company's workforce is predominantly young, with many millennials and colleagues under the age of 30. Read More
Solution	ConnectWise found the solution to their challenges in Nintex Promapp’s process management software. The software's simplicity and its ability to integrate with SharePoint were key factors in its selection. Nintex Promapp helped ConnectWise to streamline their processes, reduce duplications, and manage process variations efficiently. The software's visual workflows and processes were particularly beneficial for the company's young workforce. Nintex Promapp’s process variant management add-on enabled ConnectWise to consolidate similar processes across the four business units into a single process map, reducing their process library size by an estimated 75 percent. The software also improved communication within the team through its feedback tool, which allowed team members to suggest improvements and assess their effectiveness. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Networks & Connectivity - 5G

Applicable Industries

Equipment & Machinery

Telecommunications

Use Cases

Inventory Management

Personnel Tracking & Monitoring

Services

System Integration

Training

Challenge

ConnectWise, an award-winning software suite provider, faced significant challenges when they decided to integrate their four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage. These units had been operating independently, each with its own set of processes and tools. The integration resulted in a cluttered system with duplications, outdated documents, and process variations, which slowed down operations. The challenge was to streamline these processes and ensure effective communication across all units. The company also needed a solution that could integrate with their existing SharePoint system and be easy for their predominantly young workforce to use and understand.

About Customer

ConnectWise is a technology solution provider based in Australia, operating in the IT and telecommunications industry. The company empowers technology solution providers to reach their goals faster through its award-winning software suite and other programs. ConnectWise recently integrated its four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage - under one umbrella. The company's workforce is predominantly young, with many millennials and colleagues under the age of 30.

Solution

ConnectWise found the solution to their challenges in Nintex Promapp’s process management software. The software's simplicity and its ability to integrate with SharePoint were key factors in its selection. Nintex Promapp helped ConnectWise to streamline their processes, reduce duplications, and manage process variations efficiently. The software's visual workflows and processes were particularly beneficial for the company's young workforce. Nintex Promapp’s process variant management add-on enabled ConnectWise to consolidate similar processes across the four business units into a single process map, reducing their process library size by an estimated 75 percent. The software also improved communication within the team through its feedback tool, which allowed team members to suggest improvements and assess their effectiveness.

Impact #1	The implementation of Nintex Promapp has led to significant operational improvements at ConnectWise. The software has not only streamlined processes and reduced clutter but also improved communication within the team. The feedback tool has been particularly effective, enabling team members to suggest improvements and assess their effectiveness over a set period of time. The software's agility has also been beneficial in ConnectWise's fast-paced environment, allowing for quick modifications to processes. The simplicity and effectiveness of Nintex Promapp have won over the ConnectWise team, with positive feedback from different teams on the ease of managing workflows. The company is now well on its way to becoming a seamless, successful business.

Impact #1

The implementation of Nintex Promapp has led to significant operational improvements at ConnectWise. The software has not only streamlined processes and reduced clutter but also improved communication within the team. The feedback tool has been particularly effective, enabling team members to suggest improvements and assess their effectiveness over a set period of time. The software's agility has also been beneficial in ConnectWise's fast-paced environment, allowing for quick modifications to processes. The simplicity and effectiveness of Nintex Promapp have won over the ConnectWise team, with positive feedback from different teams on the ease of managing workflows. The company is now well on its way to becoming a seamless, successful business.

Benefit #1	Reduced process library size by 75% due to streamlined processes
Benefit #2	Captured close to 1,500 key processes with many more left to document
Benefit #3	Over 100 staff members are logging in and writing processes with Nintex Promapp each week

Benefit #1

Reduced process library size by 75% due to streamlined processes

Benefit #2

Captured close to 1,500 key processes with many more left to document

Benefit #3

Over 100 staff members are logging in and writing processes with Nintex Promapp each week

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Overview

Seamless Integration of Business Units at ConnectWise with Nintex Promapp

Operational Impact

Quantitative Benefit