Nintex Case Studies Scalability and Transparency Enhancement in Orion Registrar's Certification Process

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	Scalability and Transparency Enhancement in Orion Registrar's Certification Process Nintex

Scalability and Transparency Enhancement in Orion Registrar's Certification Process

Nintex

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Functions	Quality Assurance
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration Testing & Certification
Challenge	Orion Registrar, an internationally accredited provider of auditing services, was facing a significant challenge with its existing certification process. The process, built using Microsoft Access and a custom-built CRM solution, was not providing the scalability and flexibility needed to meet the company's growth trajectory. As the company expanded, it became clear that the existing system was not equipped to handle the increasing volume of work and the need for real-time updates for customers and auditors. The company needed a solution that could not only handle the growing business but also continue to provide a high level of customer service. Read More
About Customer	Orion Registrar is an internationally accredited provider of auditing services. The company acts as a certification body for companies looking to bring new solutions to market. As part of its services, Orion Registrar had built an end-to-end certification process. However, as the company grew, it realized the need for a more scalable and flexible solution that could handle the increasing volume of work and provide real-time updates to customers and auditors. The company is based in the United States and operates in the professional services industry. Read More
Solution	In response to this challenge, Orion Registrar collaborated with technology partner Catalyte to implement a new certification process. This process was integrated with Orion's on-premises and cloud-based systems, creating a comprehensive system that included a cloud infrastructure, content management system, a collaborative work environment, extensive document management, and business application integration. The core of this new certification solution was Nintex K2 Five, a process automation tool. This tool provided a predictable, reliable, and scalable solution for Orion's certification process. It also included an externally facing portal where customers and auditors could gain a real-time view of the status and issues with their pending certification. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Functions

Quality Assurance

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Testing & Certification

Challenge

Orion Registrar, an internationally accredited provider of auditing services, was facing a significant challenge with its existing certification process. The process, built using Microsoft Access and a custom-built CRM solution, was not providing the scalability and flexibility needed to meet the company's growth trajectory. As the company expanded, it became clear that the existing system was not equipped to handle the increasing volume of work and the need for real-time updates for customers and auditors. The company needed a solution that could not only handle the growing business but also continue to provide a high level of customer service.

About Customer

Orion Registrar is an internationally accredited provider of auditing services. The company acts as a certification body for companies looking to bring new solutions to market. As part of its services, Orion Registrar had built an end-to-end certification process. However, as the company grew, it realized the need for a more scalable and flexible solution that could handle the increasing volume of work and provide real-time updates to customers and auditors. The company is based in the United States and operates in the professional services industry.

Solution

In response to this challenge, Orion Registrar collaborated with technology partner Catalyte to implement a new certification process. This process was integrated with Orion's on-premises and cloud-based systems, creating a comprehensive system that included a cloud infrastructure, content management system, a collaborative work environment, extensive document management, and business application integration. The core of this new certification solution was Nintex K2 Five, a process automation tool. This tool provided a predictable, reliable, and scalable solution for Orion's certification process. It also included an externally facing portal where customers and auditors could gain a real-time view of the status and issues with their pending certification.

Impact #1	The implementation of the new certification process has brought about significant operational improvements for Orion Registrar. The company now has a fully automated certification process that is scalable and flexible, meeting the demands of its growing business. The externally facing portal has increased transparency, allowing customers and auditors to track the status of their certification in real-time. This has improved customer service and increased customer satisfaction. Furthermore, the new system has reduced management and administrative costs, contributing to overall cost savings for the company.

Impact #1

The implementation of the new certification process has brought about significant operational improvements for Orion Registrar. The company now has a fully automated certification process that is scalable and flexible, meeting the demands of its growing business. The externally facing portal has increased transparency, allowing customers and auditors to track the status of their certification in real-time. This has improved customer service and increased customer satisfaction. Furthermore, the new system has reduced management and administrative costs, contributing to overall cost savings for the company.

Benefit #1	50% reduction in time spent on audits
Benefit #2	25% decrease in resources costs
Benefit #3	1 centralized portal for auditors and customers

Benefit #1

50% reduction in time spent on audits

Benefit #2

25% decrease in resources costs

Benefit #3

1 centralized portal for auditors and customers

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Overview

Scalability and Transparency Enhancement in Orion Registrar's Certification Process

Operational Impact

Quantitative Benefit