Iris
Case Studies
Samsung's Innovative Approach to Product Recall Using IoT
Overview
Operational Impact
Samsung's innovative solution to the product recall challenge demonstrated the power of IoT and data analytics in addressing complex operational issues. By leveraging targeted data, Samsung was able to identify the geographical locations where the faulty machines were most likely to be found. The creation of the Urgent Recall detergent served as a unique and effective communication channel, delivering vital information to the customers right when they needed it. This approach not only facilitated the recall process but also helped in managing the negative press surrounding the issue. | |