Rural Computer Services Optimizes Information Management With WebFOCUS

Rural Computer Services (RSI) is part of Caja Rural Group, the leading outsourcing institution for 72 rural banks in Spain. RSI differentiates itself with a deep understanding of each customer’s unique business needs. The shifting needs of end users, coupled with variations in global banking standards, recently required RSI to rethink the way people access and use information. When the results of an annual customer satisfaction survey revealed dissatisfaction with the bank’s existing business intelligence (BI) environment, RSI decided to provide better access to accurate financial information via a new, more intuitive set of BI dashboards. The organization selected Information Builders’ WebFOCUS BI platform to modernize its data processing capabilities. Garrido and other IT leaders wanted to create a BI system that could integrate information from new and old sources and simplify access to existing applications. They also wanted to create an interface to devices and permit users to both enter and retrieve information through graphical dashboards and reports. Bank managers throughout the network needed a deeper understanding of key financial metrics to speed up decision-making.

Rural Computer Services (RSI) is part of Caja Rural Group, the leading outsourcing institution for 72 rural banks in Spain. RSI defines and implements a common strategy for the automatic processing of information for member banks. The company has 3,100 employees and revenue of €4.8 billion. RSI differentiates itself with a deep understanding of each customer’s unique business needs. The shifting needs of end users, coupled with variations in global banking standards, recently required RSI to rethink the way people access and use information.