TIBCO Software Case Studies Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

	Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform TIBCO Software

Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

TIBCO Software

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Transportation
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Fleet Management Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. The company needed a cohesive enterprise (ship and shore) integration services foundation and governance to manage the service lifecycle and sharing across the organization. Read More
About Customer	Royal Caribbean Cruises Ltd. is the world’s second largest cruise company, offering unique land-tour vacations in various regions including Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe, and South America. The company owns six brands: Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France, and TUI Cruises through a 50 percent joint venture. It sails to 490 destinations on all seven continents. The company’s systems support everything from reservations to onboarding, property management to supply chain, and sales to ship operations. Read More
Solution	The solution required a transformation from tightly coupled, monolithic, difficult-to-change applications to a modern integration hub providing loosely coupled flexible software services that can be reused and recombined for new functionality. Royal Caribbean chose TIBCO for its strong product portfolio, commitment to R&D, and strategic roadmap. The new TIBCO-based integration hub provided application integration and the ability to integrate vendor systems in a standard, robust, and reliable way. It also offered mature management of software services and the ability for large-scale deployment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Transportation

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Fleet Management

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. The company needed a cohesive enterprise (ship and shore) integration services foundation and governance to manage the service lifecycle and sharing across the organization.

About Customer

Royal Caribbean Cruises Ltd. is the world’s second largest cruise company, offering unique land-tour vacations in various regions including Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe, and South America. The company owns six brands: Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France, and TUI Cruises through a 50 percent joint venture. It sails to 490 destinations on all seven continents. The company’s systems support everything from reservations to onboarding, property management to supply chain, and sales to ship operations.

Solution

The solution required a transformation from tightly coupled, monolithic, difficult-to-change applications to a modern integration hub providing loosely coupled flexible software services that can be reused and recombined for new functionality. Royal Caribbean chose TIBCO for its strong product portfolio, commitment to R&D, and strategic roadmap. The new TIBCO-based integration hub provided application integration and the ability to integrate vendor systems in a standard, robust, and reliable way. It also offered mature management of software services and the ability for large-scale deployment.

Impact #1	Modern service management and reuse: Created a services layer for one of its websites, which will be reused for all other websites, allowing Sales & Marketing to easily integrate vendor technology using APIs.
Impact #2	Time- and cost-saving core competency: Transitioned from a small scale, non-deliberate approach to a large scale, deliberate approach to managing services and APIs, enabling easy integration for travel agencies without writing new code.
Impact #3	Faster development: Leveraged a catalog of services for quick assembly and building of software projects, ensuring high quality and lower costs.

Impact #1

Modern service management and reuse: Created a services layer for one of its websites, which will be reused for all other websites, allowing Sales & Marketing to easily integrate vendor technology using APIs.

Impact #2

Time- and cost-saving core competency: Transitioned from a small scale, non-deliberate approach to a large scale, deliberate approach to managing services and APIs, enabling easy integration for travel agencies without writing new code.

Impact #3

Faster development: Leveraged a catalog of services for quick assembly and building of software projects, ensuring high quality and lower costs.

Benefit #1	Revenue: US$8B
Benefit #2	Guests per year: 5 million
Benefit #3	Ships: 41

Benefit #1

Revenue: US$8B

Benefit #2

Guests per year: 5 million

Benefit #3

Ships: 41

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Overview

Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

Operational Impact

Quantitative Benefit