Nintex
Case Studies
Ricoh Australia's Transformation through IoT
Overview
Ricoh Australia's Transformation through IoTNintex |
Cybersecurity & Privacy - Security Compliance | |
Equipment & Machinery | |
Quality Assurance | |
Personnel Tracking & Monitoring Visual Quality Detection | |
System Integration Testing & Certification | |
Operational Impact
The implementation of Nintex Promapp has led to a more consistent customer experience for Ricoh Australia. The tool has allowed the company to impose dates for review of content, ensuring that all processes are up-to-date and accurate. It has also made process information accessible to all employees, including those working in the field, improving communication within the company. The ability to nominate an expert within a procedure has removed ambiguity and ensured users know who to turn to if they need more information. Furthermore, the tool has allowed Ricoh to capture information about specific customer requirements centrally, leading to a more tailored and efficient service. | |
Quantitative Benefit
Streamlined operation and compliance management | |
Improved communication with staff out in the field | |
Faster onboarding of new staff | |