Mulesoft Case Studies Revolution Beauty gives its eCommerce operations a digital makeover
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Revolution Beauty gives its eCommerce operations a digital makeover

Mulesoft
Application Infrastructure & Middleware - API Integration & Management
Platform as a Service (PaaS) - Connectivity Platforms
Application Infrastructure & Middleware - Data Exchange & Integration
Consumer Goods
Retail
Sales & Marketing
Business Operation
Supply Chain Visibility
Inventory Management
Retail Store Automation
System Integration
Software Design & Engineering Services
Revolution Beauty, one of the fastest-growing beauty brands in the UK, was facing challenges with its eCommerce platform. The website could not keep up with the brand’s pace of continuous innovation and new product releases. It was difficult and time-consuming to update and add pricing, images, product descriptions, and other critical information. To maintain market leadership, Revolution Beauty also needed to integrate its eCommerce platform with on-premises applications for a single customer view — enabling customer service reps to resolve inquiries faster and deliver a seamless customer experience.
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Founded in 2014, Revolution Beauty is one of the fastest-growing beauty brands in the UK. The company is known for its speed to market and creating high-quality products at affordable prices. With the increase in online shopping, Revolution Beauty has been focusing on delivering new, engaging eCommerce experiences fast. The company launches 30 new SKUs each week, with a minimum of three image types per SKU. This focus on speed to market puts immense pressure on the Creative and Web teams to add hundreds of new products images to the website each month.
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Revolution Beauty selected Salesforce Commerce Cloud as its new eCommerce platform. To launch projects faster, the company needed a flexible integration layer to connect the new eCommerce platform with its on-premises systems. Revolution Beauty’s technology partner — Astound Commerce — recommended MuleSoft’s Anypoint Platform due to the platform’s ease-of-use and API integration capabilities. By selecting MuleSoft to take an API integration approach, Revolution Beauty connected Salesforce Commerce Cloud to its core backend systems — including its ERP, Netsuite, contact center platform, Robin HQ, and an asset management tool called Image Relay. In just five months, Revolution Beauty transformed its eCommerce and customer service experience.
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Revolution Beauty has drastically reduced the number of custom code integrations and decreased maintenance costs.
With less overhead, the company can spend more time and resources on innovation — giving it the flexibility to respond quickly to market needs.
Removing the manual task of image uploading has boosted productivity between the creative and merchandising teams, reducing operational costs and enabling Revolution Beauty to build its brand presence.
4X increase in web traffic
15% reduction in shopping cart abandonment
60% more customer queries resolved
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