TIBCO Software Case Studies Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes

	Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes TIBCO Software

Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes

TIBCO Software

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Remote Patient Monitoring
Services	Data Science Services System Integration Training
Challenge	The result of these funding trends was that QHC no longer received a predictable amount of money from the government. Sixty percent of its funding is now based on demographics, referral patterns, and outcomes. While this is a positive step towards improving patient care, it requires the organization to identify opportunities that align with this new model. Initial estimates called for the company to find $10 million in savings from its $160 million budget. To meet these needs, QHC used TIBCO to build a data warehouse and deliver analytics via a user-friendly portal. More than 300 people throughout the organization, from nurses to executives, rely on this tool to measure fundamental processes and analyze critical patient data trends. TIBCO technology has helped the company measurably improve operations, meet financial requirements, and increase favorable outcomes in patient care. Read More
About Customer	Quinte Healthcare Corporation (QHC) is a healthcare provider in Ontario, Canada, that operates multiple hospitals and healthcare facilities. The organization is responsible for delivering a wide range of healthcare services to the community, including acute care, emergency services, and specialized treatments. QHC is committed to improving patient outcomes and operational efficiency, particularly in light of Ontario’s Health System Funding Reform (HSFR), which emphasizes evidence-based funding and shifting resources from hospitals to home care. With a significant portion of its funding now based on demographics, referral patterns, and outcomes, QHC is focused on leveraging data and analytics to optimize its operations and enhance patient care. Read More
Solution	QHC purchases benchmarking data gathered from healthcare providers across Canada. It then uses TIBCO’s platform to integrate its data and systems for additional analysis. For example, TIBCO’s analytics platform revealed that one of QHC’s smaller facilities had demonstrably lower costs and better recovery rates for treating chronic obstructive pulmonary disease (COPD). The data showed that larger hospitals tend to order more tests, partly because there is less interaction between the COPD specialist and the family physician, and thus less knowledge shared. 'The platform underscored the fact that the best practice is to get personal physicians more closely involved in the circle of care,' Papadakos explains. 'In many cases, we need to drill down into the data to understand these opportunities fully.' Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Remote Patient Monitoring

Services

Data Science Services

System Integration

Training

Challenge

The result of these funding trends was that QHC no longer received a predictable amount of money from the government. Sixty percent of its funding is now based on demographics, referral patterns, and outcomes. While this is a positive step towards improving patient care, it requires the organization to identify opportunities that align with this new model. Initial estimates called for the company to find $10 million in savings from its $160 million budget. To meet these needs, QHC used TIBCO to build a data warehouse and deliver analytics via a user-friendly portal. More than 300 people throughout the organization, from nurses to executives, rely on this tool to measure fundamental processes and analyze critical patient data trends. TIBCO technology has helped the company measurably improve operations, meet financial requirements, and increase favorable outcomes in patient care.

About Customer

Quinte Healthcare Corporation (QHC) is a healthcare provider in Ontario, Canada, that operates multiple hospitals and healthcare facilities. The organization is responsible for delivering a wide range of healthcare services to the community, including acute care, emergency services, and specialized treatments. QHC is committed to improving patient outcomes and operational efficiency, particularly in light of Ontario’s Health System Funding Reform (HSFR), which emphasizes evidence-based funding and shifting resources from hospitals to home care. With a significant portion of its funding now based on demographics, referral patterns, and outcomes, QHC is focused on leveraging data and analytics to optimize its operations and enhance patient care.

Solution

QHC purchases benchmarking data gathered from healthcare providers across Canada. It then uses TIBCO’s platform to integrate its data and systems for additional analysis. For example, TIBCO’s analytics platform revealed that one of QHC’s smaller facilities had demonstrably lower costs and better recovery rates for treating chronic obstructive pulmonary disease (COPD). The data showed that larger hospitals tend to order more tests, partly because there is less interaction between the COPD specialist and the family physician, and thus less knowledge shared. 'The platform underscored the fact that the best practice is to get personal physicians more closely involved in the circle of care,' Papadakos explains. 'In many cases, we need to drill down into the data to understand these opportunities fully.'

Impact #1	Papadakos and his team used the TIBCO platform to rebuild QHC’s data warehouse with better data standards. New data is moved into the warehouse to provide current information for analytics reporting. 'The new platform delivers detailed data and high-level analytics,' Papadakos explains. 'For example, if congestive heart failure is on the rise in a particular area, we get the right specialists into that area to treat it.'
Impact #2	QHC also used TIBCO’s analytics platform to create key performance indicators (KPIs) that help clinicians and administrators measure a huge variety of cost and quality factors. A combination of dashboards and reports deliver KPIs such as Percent Alternate Level of Care Days, Inpatient Satisfaction, and Emergency Department Length of Stay.
Impact #3	Users can quickly drill down into reports on patients, physicians, and materials—or filter the data using custom views. More than 300 people, from nurses to executives, view these metrics through the portal, which shows all reports on a single page for a corporate overview. Each report has a page that enables users to interact with the data. Also, TIBCO’s analytics platform sends daily and weekly updates. Project teams continually receive performance metrics to know what they need to do and see how their initiatives measure up.

Impact #1

Papadakos and his team used the TIBCO platform to rebuild QHC’s data warehouse with better data standards. New data is moved into the warehouse to provide current information for analytics reporting. 'The new platform delivers detailed data and high-level analytics,' Papadakos explains. 'For example, if congestive heart failure is on the rise in a particular area, we get the right specialists into that area to treat it.'

Impact #2

QHC also used TIBCO’s analytics platform to create key performance indicators (KPIs) that help clinicians and administrators measure a huge variety of cost and quality factors. A combination of dashboards and reports deliver KPIs such as Percent Alternate Level of Care Days, Inpatient Satisfaction, and Emergency Department Length of Stay.

Impact #3

Users can quickly drill down into reports on patients, physicians, and materials—or filter the data using custom views. More than 300 people, from nurses to executives, view these metrics through the portal, which shows all reports on a single page for a corporate overview. Each report has a page that enables users to interact with the data. Also, TIBCO’s analytics platform sends daily and weekly updates. Project teams continually receive performance metrics to know what they need to do and see how their initiatives measure up.

Benefit #1	Initial estimates called for the company to find $10 million in savings from its $160 million budget.

Benefit #1

Initial estimates called for the company to find $10 million in savings from its $160 million budget.

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Overview

Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes

Operational Impact

Quantitative Benefit