TIBCO Software Case Studies QSuper Retools for a More Competitive Market with TIBCO

	QSuper Retools for a More Competitive Market with TIBCO TIBCO Software

QSuper Retools for a More Competitive Market with TIBCO

TIBCO Software

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services System Integration
Challenge	As QSuper transitions to providing superannuation management for a broader range of customers, the demands of a more competitive market suggested the need for change. The company aimed to improve operational efficiencies by streamlining back-office functions and reducing costs. QSuper faced challenges with application silos created by various business functions running separate operations and point-to-point interfaces that resulted in a brittle integration infrastructure and disjointed communications. This complexity made it difficult to deliver solutions promptly, affecting customer experience and increasing costs due to inefficiencies in communications. Read More
About Customer	QSuper is a superannuation fund based in Australia, managing retirement funds for a diverse range of customers. As one of the largest and oldest superannuation funds in the country, QSuper has a significant responsibility to ensure the financial well-being of its members. The organization is committed to providing excellent customer service and operational efficiency to meet the evolving needs of its members. With a focus on innovation and adaptability, QSuper aims to stay competitive in a dynamic market by leveraging advanced technologies and streamlined processes. Read More
Solution	QSuper partnered with TIBCO to implement a services-oriented architecture, utilizing TIBCO ActiveMatrix BusinessWorks integration platform and TIBCO ActiveMatrix BPM business process management software. This partnership provided a solid foundation for delivering better customer service and improving back-office processing efficiencies. The new architecture allowed QSuper to respond more flexibly to changing conditions and regulatory environments, streamline processes, and reduce costs. The integration platform also enabled QSuper to eliminate functional silos, improve visibility across development and production environments, and ensure compliance with defined standards. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

System Integration

Challenge

As QSuper transitions to providing superannuation management for a broader range of customers, the demands of a more competitive market suggested the need for change. The company aimed to improve operational efficiencies by streamlining back-office functions and reducing costs. QSuper faced challenges with application silos created by various business functions running separate operations and point-to-point interfaces that resulted in a brittle integration infrastructure and disjointed communications. This complexity made it difficult to deliver solutions promptly, affecting customer experience and increasing costs due to inefficiencies in communications.

About Customer

QSuper is a superannuation fund based in Australia, managing retirement funds for a diverse range of customers. As one of the largest and oldest superannuation funds in the country, QSuper has a significant responsibility to ensure the financial well-being of its members. The organization is committed to providing excellent customer service and operational efficiency to meet the evolving needs of its members. With a focus on innovation and adaptability, QSuper aims to stay competitive in a dynamic market by leveraging advanced technologies and streamlined processes.

Solution

QSuper partnered with TIBCO to implement a services-oriented architecture, utilizing TIBCO ActiveMatrix BusinessWorks integration platform and TIBCO ActiveMatrix BPM business process management software. This partnership provided a solid foundation for delivering better customer service and improving back-office processing efficiencies. The new architecture allowed QSuper to respond more flexibly to changing conditions and regulatory environments, streamline processes, and reduce costs. The integration platform also enabled QSuper to eliminate functional silos, improve visibility across development and production environments, and ensure compliance with defined standards.

Impact #1	The new services-oriented architecture provided QSuper with greater flexibility, allowing the organization to respond more effectively to changing conditions and deliver new products and services more efficiently.
Impact #2	Eliminating functional silos reduced the overall IT footprint within the organization, leading to lower management costs and improved operational efficiency.
Impact #3	Enhanced visibility across development and production environments ensured that all processes complied with defined standards, contributing to better control and quality assurance.

Impact #1

The new services-oriented architecture provided QSuper with greater flexibility, allowing the organization to respond more effectively to changing conditions and deliver new products and services more efficiently.

Impact #2

Eliminating functional silos reduced the overall IT footprint within the organization, leading to lower management costs and improved operational efficiency.

Impact #3

Enhanced visibility across development and production environments ensured that all processes complied with defined standards, contributing to better control and quality assurance.

Benefit #1	Reduced operational costs due to streamlined back-office functions and improved efficiencies.
Benefit #2	Faster time to market for new products and services, enhancing responsiveness to customer needs.
Benefit #3	Lower management costs by reducing the IT footprint within the organization.

Benefit #1

Reduced operational costs due to streamlined back-office functions and improved efficiencies.

Benefit #2

Faster time to market for new products and services, enhancing responsiveness to customer needs.

Benefit #3

Lower management costs by reducing the IT footprint within the organization.

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Overview

QSuper Retools for a More Competitive Market with TIBCO

Operational Impact

Quantitative Benefit