Information Builders
Case Studies
PostFinance Enhances Client Services with Information Builders’ Analytics Platform
Overview
PostFinance Enhances Client Services with Information Builders’ Analytics PlatformInformation Builders |
Analytics & Modeling - Real Time Analytics | |
Finance & Insurance | |
Business Operation | |
Predictive Quality Analytics Real-Time Location System (RTLS) | |
Software Design & Engineering Services | |
Operational Impact
WebFOCUS improves internal efficiencies, enhances customer service, and delivers self sufficiency to the user community. | |
The system has been easy to integrate into PostFinance’s existing infrastructure. | |
Staff members with no technical background can generate their own reports and dashboards – and perform their own queries and analyses – without help from IT staff. | |
Quantitative Benefit
PostFinance plans to connect 2,500 users once the system is fully deployed, with mobile BI capabilities and role-oriented user interfaces to establish broad reach without additional licensing costs. | |
The project leaders expect to see a return on investment over a period of 24 months. | |