Nintex Case Studies Port Stephens Council: Enhancing Process Management with IoT

Edit This Case Study Record

	Port Stephens Council: Enhancing Process Management with IoT Nintex

Port Stephens Council: Enhancing Process Management with IoT

Nintex

Technology Category	Analytics & Modeling - Process Analytics Networks & Connectivity - 5G
Applicable Industries	Education
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Personnel Tracking & Monitoring Port Automation
Services	System Integration Training
Challenge	Port Stephens Council, located in New South Wales, was facing challenges due to population growth, increasing development, and tourism. These factors were putting pressure on the environmental integrity, character, and attributes of the local government area. The council had adopted the Australian Business Excellence Framework (ABEF), a system designed to guide organizations to sustain high levels of performance. However, the council's existing Visio software was increasingly unable to support the scale required for ABEF. It also lacked a systematic approach to process management, making it difficult for teams to map, capture, and record both existing and new processes. The council needed a solution that could support their process management, improvement, and innovation needs. Read More
About Customer	Port Stephens Council is a local government area in New South Wales, Australia. The council is responsible for managing the environmental integrity, character, and attributes of the region, which is experiencing pressure due to population growth, increasing development, and tourism. The council had adopted the Australian Business Excellence Framework (ABEF) to guide its performance and had been using Visio software for process management. However, the council needed a more robust and systematic solution to support its process management, improvement, and innovation needs. Read More
Solution	After a comprehensive market review, Port Stephens Council chose to deploy Nintex Promapp’s cloud-based business process management software. This solution was selected due to its robust integration with council IT systems and its ability to map individual processes end-to-end across the organization. Nintex Promapp integrates with the council’s SharePoint platform and has automated links to its TRIM records information management, making processes accessible, usable, and rapidly changeable. The council implemented the solution in phases, first securing senior executive support and then transferring all processes from Visio into Nintex Promapp. Extensive training was put in place to ensure all staff understood the shift to a process-centric approach. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Networks & Connectivity - 5G

Applicable Industries

Education

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Personnel Tracking & Monitoring

Port Automation

Services

System Integration

Training

Challenge

Port Stephens Council, located in New South Wales, was facing challenges due to population growth, increasing development, and tourism. These factors were putting pressure on the environmental integrity, character, and attributes of the local government area. The council had adopted the Australian Business Excellence Framework (ABEF), a system designed to guide organizations to sustain high levels of performance. However, the council's existing Visio software was increasingly unable to support the scale required for ABEF. It also lacked a systematic approach to process management, making it difficult for teams to map, capture, and record both existing and new processes. The council needed a solution that could support their process management, improvement, and innovation needs.

About Customer

Port Stephens Council is a local government area in New South Wales, Australia. The council is responsible for managing the environmental integrity, character, and attributes of the region, which is experiencing pressure due to population growth, increasing development, and tourism. The council had adopted the Australian Business Excellence Framework (ABEF) to guide its performance and had been using Visio software for process management. However, the council needed a more robust and systematic solution to support its process management, improvement, and innovation needs.

Solution

After a comprehensive market review, Port Stephens Council chose to deploy Nintex Promapp’s cloud-based business process management software. This solution was selected due to its robust integration with council IT systems and its ability to map individual processes end-to-end across the organization. Nintex Promapp integrates with the council’s SharePoint platform and has automated links to its TRIM records information management, making processes accessible, usable, and rapidly changeable. The council implemented the solution in phases, first securing senior executive support and then transferring all processes from Visio into Nintex Promapp. Extensive training was put in place to ensure all staff understood the shift to a process-centric approach.

Impact #1	The implementation of Nintex Promapp has brought significant operational benefits to Port Stephens Council. The council now has a systematic approach to process management, with hundreds of active users on the platform and more than 1,300 processes mapped. This has led to increased collaboration and communication between different departments, with staff now having clear accountability and a better understanding of where their processes start and end. Processes are reviewed every 12 months, leading to a 93 percent completion rate of process reviews each year. The council has also seen improvements in service delivery, with staff now able to easily identify and follow the correct process. As a result of these improvements, Port Stephens Council has been recognized as an employer of choice at the annual Career Development Association of Australia awards.

Impact #1

The implementation of Nintex Promapp has brought significant operational benefits to Port Stephens Council. The council now has a systematic approach to process management, with hundreds of active users on the platform and more than 1,300 processes mapped. This has led to increased collaboration and communication between different departments, with staff now having clear accountability and a better understanding of where their processes start and end. Processes are reviewed every 12 months, leading to a 93 percent completion rate of process reviews each year. The council has also seen improvements in service delivery, with staff now able to easily identify and follow the correct process. As a result of these improvements, Port Stephens Council has been recognized as an employer of choice at the annual Career Development Association of Australia awards.

Benefit #1	More than 1,300 processes mapped in Nintex Promapp
Benefit #2	93 percent of process reviews completed each year
Benefit #3	Hundreds of active users on Nintex Promapp

Benefit #1

More than 1,300 processes mapped in Nintex Promapp

Benefit #2

93 percent of process reviews completed each year

Benefit #3

Hundreds of active users on Nintex Promapp

Download PDF Version

Overview

Port Stephens Council: Enhancing Process Management with IoT

Operational Impact

Quantitative Benefit