Information Builders Case Studies Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management

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	Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management Information Builders

Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Professional Service
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Process Control & Optimization Real-Time Location System (RTLS)
Services	Data Science Services Software Design & Engineering Services System Integration
Challenge	Plus Relocation Services, a company that provides domestic and international relocation services, was losing business due to its reporting shortfalls. The company lost three major contracts, which represented more than $2 million in lost revenue. The prospective clients informed Plus Relocation that the company’s reporting shortfalls were the primary reason for their decisions to select other vendors. Plus Relocation’s former customer-facing information systems lacked usability and sizzle. The company needed a business intelligence solution powerful enough to revamp the company’s information systems and flexible enough to create easy-to-use dashboards for internal and external users. Read More
About Customer	Plus Relocation, Inc. is a company that provides domestic and international relocation services. For nearly 40 years, the company has helped move corporations and their employees down the block or around the world when relocation becomes necessary. The staff is committed to pleasing its clients on a daily basis, and in an industry where speed and efficiency rule, Plus Relocation has made a name for itself by tailoring its services to each client’s specific needs. As a small company from the midwestern United States, Plus Relocation was confident that a strong business intelligence platform could improve its ability to attract customers and boost international relocation capabilities. Read More
Solution	Plus Relocation decided to use BI and data visualization technology to build customer-facing dashboards with drill-down capabilities and visual representations of data. The company chose WebFOCUS due to its proven success in Web-based reporting and performance management, coupled with the extensive functionality of its data visualization software. The team rolled out a new customer dashboard in January 2008 called InformAgility. Information Builders Professional Services helped with the first iteration of the dashboard to accommodate a tight timeframe. Plus Relocation also purchased an Information Builders Education Passport, giving their personnel unlimited access to local training from Information Builders’ Education department. The development team used WebFOCUS FLEX Enable to add reports, graphs, and other visual representations of the data, including graphical drill-downs that let users filter and manipulate information according to their needs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Data Science Services

Software Design & Engineering Services

System Integration

Challenge

Plus Relocation Services, a company that provides domestic and international relocation services, was losing business due to its reporting shortfalls. The company lost three major contracts, which represented more than $2 million in lost revenue. The prospective clients informed Plus Relocation that the company’s reporting shortfalls were the primary reason for their decisions to select other vendors. Plus Relocation’s former customer-facing information systems lacked usability and sizzle. The company needed a business intelligence solution powerful enough to revamp the company’s information systems and flexible enough to create easy-to-use dashboards for internal and external users.

About Customer

Plus Relocation, Inc. is a company that provides domestic and international relocation services. For nearly 40 years, the company has helped move corporations and their employees down the block or around the world when relocation becomes necessary. The staff is committed to pleasing its clients on a daily basis, and in an industry where speed and efficiency rule, Plus Relocation has made a name for itself by tailoring its services to each client’s specific needs. As a small company from the midwestern United States, Plus Relocation was confident that a strong business intelligence platform could improve its ability to attract customers and boost international relocation capabilities.

Solution

Plus Relocation decided to use BI and data visualization technology to build customer-facing dashboards with drill-down capabilities and visual representations of data. The company chose WebFOCUS due to its proven success in Web-based reporting and performance management, coupled with the extensive functionality of its data visualization software. The team rolled out a new customer dashboard in January 2008 called InformAgility. Information Builders Professional Services helped with the first iteration of the dashboard to accommodate a tight timeframe. Plus Relocation also purchased an Information Builders Education Passport, giving their personnel unlimited access to local training from Information Builders’ Education department. The development team used WebFOCUS FLEX Enable to add reports, graphs, and other visual representations of the data, including graphical drill-downs that let users filter and manipulate information according to their needs.

Impact #1	Plus Relocation is now able to share more information with clients even as it publicizes its expertise through increased transparency.
Impact #2	The new BI system enhances internal business processes. For example, Lee and his team formerly had to manually review expenditures with each client at the end of each year before making recommendations for enhancing their relocation programs. Now, InformAgility provides this information on a self-serve basis, so clients can view the expenditures themselves and make budgetary adjustments throughout the year.
Impact #3	Plus Relocation also used WebFOCUS FLEX Enable to integrate graphics into its proposals, including interactive reports, dropdown menus, and dashboards. These Active Reports – embedded right into the proposal documents – reveal Plus Relocation’s BI capabilities during the early stages of the sales cycle, when they respond to RFPs.

Impact #1

Plus Relocation is now able to share more information with clients even as it publicizes its expertise through increased transparency.

Impact #2

The new BI system enhances internal business processes. For example, Lee and his team formerly had to manually review expenditures with each client at the end of each year before making recommendations for enhancing their relocation programs. Now, InformAgility provides this information on a self-serve basis, so clients can view the expenditures themselves and make budgetary adjustments throughout the year.

Impact #3

Plus Relocation also used WebFOCUS FLEX Enable to integrate graphics into its proposals, including interactive reports, dropdown menus, and dashboards. These Active Reports – embedded right into the proposal documents – reveal Plus Relocation’s BI capabilities during the early stages of the sales cycle, when they respond to RFPs.

Benefit #1	Won a bid from a well-known semiconductor company thanks to the embedded BI capabilities.
Benefit #2	There are 179 external/client users and 57 internal/employee users.

Benefit #1

Won a bid from a well-known semiconductor company thanks to the embedded BI capabilities.

Benefit #2

There are 179 external/client users and 57 internal/employee users.

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Overview

Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management

Operational Impact

Quantitative Benefit