Trumpia Case Studies Pasco Fire Department Boosts Attendance with SMS Alerts

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	Pasco Fire Department Boosts Attendance with SMS Alerts Trumpia

Pasco Fire Department Boosts Attendance with SMS Alerts

Trumpia

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Security & Public Safety
Applicable Functions	Human Resources
Use Cases	Public Warning & Emergency Response
Services	System Integration
Challenge	The Pasco Fire Department was struggling with effective mass communication to their union members and firefighters. Over the years, they had tried various methods, including pagers and word of mouth, but none proved effective. Even when they attempted to use mass text messaging, they found it to be a tedious process when sending from a personal mobile phone. This lack of effective communication was causing inconsistencies in attendance at union meetings and events, and making it difficult to communicate important alerts quickly and efficiently. Read More
About Customer	The Pasco Fire Department is a long-standing institution that has been serving the city of Pasco and its surrounding communities since 1852. The department is made up of dedicated men and women who work tirelessly to ensure the safety and well-being of the citizens they serve. As a part of their operations, the department has a union that holds regular meetings and events. However, they were facing challenges in ensuring consistent attendance at these meetings due to difficulties in communication. Read More
Solution	The Pasco Fire Department turned to Trumpia’s mobile keywords to solve their communication challenges. They were surprised at how quickly they were able to collect contact information from union members and firefighters using this technology. In fact, it only took two union meetings for them to get every member to opt in. They used the system to send text alerts for meeting reminders, emergency overtime and shift covers, and union sponsored events. This solution proved to be much more efficient than their previous methods of communication, and they were able to send out mass texts without the tediousness of using a personal mobile phone. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Security & Public Safety

Applicable Functions

Human Resources

Use Cases

Public Warning & Emergency Response

Services

System Integration

Challenge

The Pasco Fire Department was struggling with effective mass communication to their union members and firefighters. Over the years, they had tried various methods, including pagers and word of mouth, but none proved effective. Even when they attempted to use mass text messaging, they found it to be a tedious process when sending from a personal mobile phone. This lack of effective communication was causing inconsistencies in attendance at union meetings and events, and making it difficult to communicate important alerts quickly and efficiently.

About Customer

The Pasco Fire Department is a long-standing institution that has been serving the city of Pasco and its surrounding communities since 1852. The department is made up of dedicated men and women who work tirelessly to ensure the safety and well-being of the citizens they serve. As a part of their operations, the department has a union that holds regular meetings and events. However, they were facing challenges in ensuring consistent attendance at these meetings due to difficulties in communication.

Solution

The Pasco Fire Department turned to Trumpia’s mobile keywords to solve their communication challenges. They were surprised at how quickly they were able to collect contact information from union members and firefighters using this technology. In fact, it only took two union meetings for them to get every member to opt in. They used the system to send text alerts for meeting reminders, emergency overtime and shift covers, and union sponsored events. This solution proved to be much more efficient than their previous methods of communication, and they were able to send out mass texts without the tediousness of using a personal mobile phone.

Impact #1	Improved communication with union members and firefighters
Impact #2	Increased consistency in attendance at union meetings
Impact #3	Efficient dissemination of important alerts for emergency overtime and shift covers

Impact #1

Improved communication with union members and firefighters

Impact #2

Increased consistency in attendance at union meetings

Impact #3

Efficient dissemination of important alerts for emergency overtime and shift covers

Benefit #1	100% of union members opted into the system within two meetings

Benefit #1

100% of union members opted into the system within two meetings

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Overview

Pasco Fire Department Boosts Attendance with SMS Alerts

Operational Impact

Quantitative Benefit