Information Builders Case Studies Parker Hannifin’s WebFOCUS Reporting Systems Improves Customer Service Delivery Metric

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	Parker Hannifin’s WebFOCUS Reporting Systems Improves Customer Service Delivery Metric Information Builders

Parker Hannifin’s WebFOCUS Reporting Systems Improves Customer Service Delivery Metric

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Predictive Quality Analytics Process Control & Optimization
Services	System Integration
Challenge	Parker Hannifin Corporation, a leading diversified manufacturer of motion and control technologies, was facing a challenge in deriving focused, customized reports from data stored on the corporate mainframe. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth. However, measuring the results in a quantitative way wasn’t easy as IT professionals had to supply continually updated information about the many tasks and transactions contained in the Win Strategy metrics. The company needed to create an integrated, enterprise-wide reporting environment that allows users to easily obtain customized reports based on focused subsets of data from the corporate mainframe, and other data sources in the future. Read More
About Customer	Parker Hannifin Corporation is the world’s leading diversified manufacturer of motion and control technologies. Headquartered in Cleveland, Ohio, the company provides precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. The Parflex division, part of Parker Hannifin’s Fluid Connectors Group, offers an extensive selection of hose, tubing, fittings, and accessory products for specific fluid-handling applications. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth. Read More
Solution	Parker Hannifin Corporation adopted WebFOCUS, a reporting software that could connect directly with IMS, VSAM, and other mainframe database structures. The software was also attractive due to its broad applicability and ease of use. Using WebFOCUS, the company created a reporting environment that provides flexible, simplified access to the information required by many different departments and functional groups. It allows managers to analyze and improve metrics to support the goals of the Win Strategy – setting new standards for best practices in their industry. The Parflex division used WebFOCUS to create hundreds of customized reports, which would not have been possible using the old reporting methods. Parflex uses a Lotus Notes front-end as the gateway to a categorized selection of self-service reports. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Services

System Integration

Challenge

Parker Hannifin Corporation, a leading diversified manufacturer of motion and control technologies, was facing a challenge in deriving focused, customized reports from data stored on the corporate mainframe. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth. However, measuring the results in a quantitative way wasn’t easy as IT professionals had to supply continually updated information about the many tasks and transactions contained in the Win Strategy metrics. The company needed to create an integrated, enterprise-wide reporting environment that allows users to easily obtain customized reports based on focused subsets of data from the corporate mainframe, and other data sources in the future.

About Customer

Parker Hannifin Corporation is the world’s leading diversified manufacturer of motion and control technologies. Headquartered in Cleveland, Ohio, the company provides precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. The Parflex division, part of Parker Hannifin’s Fluid Connectors Group, offers an extensive selection of hose, tubing, fittings, and accessory products for specific fluid-handling applications. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth.

Solution

Parker Hannifin Corporation adopted WebFOCUS, a reporting software that could connect directly with IMS, VSAM, and other mainframe database structures. The software was also attractive due to its broad applicability and ease of use. Using WebFOCUS, the company created a reporting environment that provides flexible, simplified access to the information required by many different departments and functional groups. It allows managers to analyze and improve metrics to support the goals of the Win Strategy – setting new standards for best practices in their industry. The Parflex division used WebFOCUS to create hundreds of customized reports, which would not have been possible using the old reporting methods. Parflex uses a Lotus Notes front-end as the gateway to a categorized selection of self-service reports.

Impact #1	Simplified access to information required by each department
Impact #2	Better analysis capabilities
Impact #3	Measurable improvements in customer service

Impact #1

Simplified access to information required by each department

Impact #2

Better analysis capabilities

Impact #3

Measurable improvements in customer service

Benefit #1	Increase in PSOT metric by more than 10 percent

Benefit #1

Increase in PSOT metric by more than 10 percent

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Overview

Parker Hannifin’s WebFOCUS Reporting Systems Improves Customer Service Delivery Metric

Operational Impact

Quantitative Benefit