Nintex's Digital Transformation Journey for DMS Health Technologies

DMS Health Technologies, a provider of medical equipment and diagnostic imaging services, was grappling with paper-based processes that were causing significant delays in productivity. These processes were related to core business functions such as HR, inventory management, accounting, and scheduling. The approval process for large capital expenditures was time-consuming, often taking weeks, and stakeholders were uncertain about the consistency and accuracy of the information they received. Confidential patient data was circulated via fax and manually input into the DMS database, leading to data input errors that needed to be rectified later. The paper-based processes for tracking assets and inventory were cumbersome, resulting in further delays and inaccuracies. DMS had previously attempted to automate processes using Microsoft SharePoint Designer but found it difficult to use and ultimately abandoned the effort. The company was in dire need of an easy-to-use workflow solution that could securely automate paper-based processes, save time, and reduce or eliminate data input errors.

DMS Health Technologies, founded in 1972 and headquartered in Fargo, North Dakota, is a provider of medical equipment and diagnostic imaging services to the healthcare industry. DMS is a distributor of Philips Healthcare diagnostic imaging equipment and patient monitoring equipment in the upper Midwest and sells associated supplies and accessories nationwide. In addition, DMS provides mobile, interim, and fixed-site diagnostic imaging solutions, such as MRI, CT, PET/CT, Nuclear Medicine, Ultrasound, Cardiac/Angio, Bone Densitometry, and Digital Mammography, across the United States.