Information Builders
Case Studies
New Hampshire Boosts Productivity and Revenue Generation
Overview
New Hampshire Boosts Productivity and Revenue GenerationInformation Builders |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage | |
Business Operation | |
Predictive Quality Analytics Real-Time Location System (RTLS) | |
Data Science Services System Integration | |
Operational Impact
Instant access to comprehensive information makes tax collectors, auditors, call center representatives, and other staff members more productive. | |
Workers spent 50 percent less time researching information, and taxpayers are better, more efficiently served. | |
The Single View of the Taxpayer portal provides a complete, accurate, timely view of each taxpayer’s history. | |
Quantitative Benefit
50% reduction in time spent researching information | |
80% of DRA’s workforce currently uses the Single View of the Taxpayer portal | |