Information Builders Case Studies New Analytics Environment Drives Process Enhancements at Guelph General Hospital

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	New Analytics Environment Drives Process Enhancements at Guelph General Hospital Information Builders

New Analytics Environment Drives Process Enhancements at Guelph General Hospital

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration
Challenge	Guelph General Hospital (GGH) was struggling to obtain information from a MEDITECH health information management system. It was difficult to retrieve data from the system and hard to understand its static reports. Because data was scattered across many different information systems, administrators couldn’t achieve a holistic view of each patient’s experience, let alone roll up that data to gauge overall performance or use it to monitor hospital activities. The hospital needed a solution that could integrate data scattered among multiple information systems throughout the hospital. They also wanted to be able to conduct in-depth analysis of ambulance performance, admitted patients, emergency department visits, urgency levels of admitted patients, and other hospital performance metrics that drive positive outcomes for patients. Read More
About Customer	Guelph General Hospital (GGH) is a medical care facility serving 180,000 residents of Guelph and Wellington County in Ontario. Its 1,300 employees provide a full range of services including 24-hour emergency coverage, advanced technology and diagnostic support, and specialty programs such as vascular surgery. GGH collects an enormous amount of patient data. When analyzed in aggregate, that data has the potential to help departments improve their clinical and administrative procedures. However, turning patient data into actionable information was a challenge for GGH due to the scattered nature of the data across multiple information systems. Read More
Solution	GGH used Information Builders’ data integration, business intelligence (BI), analytics platform to gather and combine data, as well as to measure performance indicators and volumes in multiple clinics and departments. The hospital’s BI team used WebFOCUS and iWay to develop an integrated analytics environment that is accessible through a user-friendly BI portal. Dynamic reports and guided self-service analytics make it easy to identify trends and patterns in the data, and help hospital departments manage patient volume and flow. The new analytics system uses iWay DataMigrator as the gateway for accessing information from the hospital’s MEDITECH system and moving it into a data warehouse. GGH’s BI team used DataMigrator to build a generic extract, transform, and load (ETL) process that works with all of the hospital’s data. Users interface with the warehouse via the WebFOCUS portal while sub-portals direct them to various types of content. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

Guelph General Hospital (GGH) was struggling to obtain information from a MEDITECH health information management system. It was difficult to retrieve data from the system and hard to understand its static reports. Because data was scattered across many different information systems, administrators couldn’t achieve a holistic view of each patient’s experience, let alone roll up that data to gauge overall performance or use it to monitor hospital activities. The hospital needed a solution that could integrate data scattered among multiple information systems throughout the hospital. They also wanted to be able to conduct in-depth analysis of ambulance performance, admitted patients, emergency department visits, urgency levels of admitted patients, and other hospital performance metrics that drive positive outcomes for patients.

About Customer

Guelph General Hospital (GGH) is a medical care facility serving 180,000 residents of Guelph and Wellington County in Ontario. Its 1,300 employees provide a full range of services including 24-hour emergency coverage, advanced technology and diagnostic support, and specialty programs such as vascular surgery. GGH collects an enormous amount of patient data. When analyzed in aggregate, that data has the potential to help departments improve their clinical and administrative procedures. However, turning patient data into actionable information was a challenge for GGH due to the scattered nature of the data across multiple information systems.

Solution

GGH used Information Builders’ data integration, business intelligence (BI), analytics platform to gather and combine data, as well as to measure performance indicators and volumes in multiple clinics and departments. The hospital’s BI team used WebFOCUS and iWay to develop an integrated analytics environment that is accessible through a user-friendly BI portal. Dynamic reports and guided self-service analytics make it easy to identify trends and patterns in the data, and help hospital departments manage patient volume and flow. The new analytics system uses iWay DataMigrator as the gateway for accessing information from the hospital’s MEDITECH system and moving it into a data warehouse. GGH’s BI team used DataMigrator to build a generic extract, transform, and load (ETL) process that works with all of the hospital’s data. Users interface with the warehouse via the WebFOCUS portal while sub-portals direct them to various types of content.

Impact #1	Process improvements helped GGH attain a number-one ranking for hospitals its size in its province – a crucial status in light of Ontario’s performance-based funding initiative.
Impact #2	WebFOCUS provides guided self-service analytics that help the entire staff serve the patient population. From hospital executives to administrative clerks, everyone has an easier time getting the information they need.
Impact #3	WebFOCUS automates the collection and display of hand hygiene audit information. Now the data is updated daily on a WebFOCUS dashboard, giving the professional practice and quality assurance teams a better understanding of variations in hand hygiene and the ability to better enforce policies that lead to a healthier hospital environment.

Impact #1

Process improvements helped GGH attain a number-one ranking for hospitals its size in its province – a crucial status in light of Ontario’s performance-based funding initiative.

Impact #2

WebFOCUS provides guided self-service analytics that help the entire staff serve the patient population. From hospital executives to administrative clerks, everyone has an easier time getting the information they need.

Impact #3

WebFOCUS automates the collection and display of hand hygiene audit information. Now the data is updated daily on a WebFOCUS dashboard, giving the professional practice and quality assurance teams a better understanding of variations in hand hygiene and the ability to better enforce policies that lead to a healthier hospital environment.

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Overview

New Analytics Environment Drives Process Enhancements at Guelph General Hospital

Operational Impact