Information Builders Case Studies Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees

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	Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees Information Builders

Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	Moneris Solutions, a leading credit card technology merchant-processing company in Canada, wanted to provide value-added services to its merchants by allowing them to view their debit, Visa, and MasterCard transaction data online. The company also wanted to empower its employees with self-service access to vital information. The challenge was to use business intelligence (BI) to create a self-service web application so customers can obtain a customized view of card payment activity, and access consolidated statements and reports via the Internet. The company also aimed to deploy self-service applications in various internal departments. Read More
About Customer	Moneris Solutions is Canada’s leading technology merchant credit card processing company. The company was formed in December 2000 as a result of a joint investment between the Royal Bank Financial Group and the Bank of Montreal. For years, these companies have provided businesses with advanced, easy-to-use, point-of-sale solutions designed to electronically process and authorize credit and Interac transactions, including customized loyalty card transactions. They formed Moneris Solutions to leverage the synergies between the two companies and provide information-based services to their customers. The company processes 1.7 billion transactions each year. Read More
Solution	Moneris Solutions implemented Information Builders’ WebFOCUS business intelligence (BI) platform as its enterprise BI standard. This allowed the company to deploy Merchant Direct, an application that allows merchants to view their Interac, Visa, and MasterCard transaction data online. Merchant Direct also enables customers to access consolidated statements and reports, and to obtain a customized view of card payment activity. The self-service application makes it easy to access information about cash flow and consolidated statements, enabling merchants to spend more time focusing on their business and customers, and less on routine administrative tasks. The company also deployed WebFOCUS applications across its enterprise, including the construction of intranet-based reporting applications for several functional areas of the corporation such as sales, management, finance, credit risk, marketing, and operations. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

Moneris Solutions, a leading credit card technology merchant-processing company in Canada, wanted to provide value-added services to its merchants by allowing them to view their debit, Visa, and MasterCard transaction data online. The company also wanted to empower its employees with self-service access to vital information. The challenge was to use business intelligence (BI) to create a self-service web application so customers can obtain a customized view of card payment activity, and access consolidated statements and reports via the Internet. The company also aimed to deploy self-service applications in various internal departments.

About Customer

Moneris Solutions is Canada’s leading technology merchant credit card processing company. The company was formed in December 2000 as a result of a joint investment between the Royal Bank Financial Group and the Bank of Montreal. For years, these companies have provided businesses with advanced, easy-to-use, point-of-sale solutions designed to electronically process and authorize credit and Interac transactions, including customized loyalty card transactions. They formed Moneris Solutions to leverage the synergies between the two companies and provide information-based services to their customers. The company processes 1.7 billion transactions each year.

Solution

Moneris Solutions implemented Information Builders’ WebFOCUS business intelligence (BI) platform as its enterprise BI standard. This allowed the company to deploy Merchant Direct, an application that allows merchants to view their Interac, Visa, and MasterCard transaction data online. Merchant Direct also enables customers to access consolidated statements and reports, and to obtain a customized view of card payment activity. The self-service application makes it easy to access information about cash flow and consolidated statements, enabling merchants to spend more time focusing on their business and customers, and less on routine administrative tasks. The company also deployed WebFOCUS applications across its enterprise, including the construction of intranet-based reporting applications for several functional areas of the corporation such as sales, management, finance, credit risk, marketing, and operations.

Impact #1	WebFOCUS serves 300,000 credit card clients, as well as internal employees across the organization.
Impact #2	Merchant Direct and other self-service applications boost productivity, while improving revenue, retention, and competitive advantage.
Impact #3	By giving customers direct access to transaction information, it enables call center reps to become more productive and to minimize hard-copy correspondence.

Impact #1

WebFOCUS serves 300,000 credit card clients, as well as internal employees across the organization.

Impact #2

Merchant Direct and other self-service applications boost productivity, while improving revenue, retention, and competitive advantage.

Impact #3

By giving customers direct access to transaction information, it enables call center reps to become more productive and to minimize hard-copy correspondence.

Benefit #1	Moneris Solutions processes 1.7 billion transactions each year.
Benefit #2	Merchant Direct uses a multi-tier web server solution communicating with WebFOCUS reporting server to an IBM DB2 database on the IBM z/OS mainframe. It draws its source data from numerous other Moneris applications to provide a consolidated view. Merchant transactions are loaded into a DB2 repository each night – from seven to 10 million records per day. The database is currently storing several terabytes of data in an online environment.

Benefit #1

Moneris Solutions processes 1.7 billion transactions each year.

Benefit #2

Merchant Direct uses a multi-tier web server solution communicating with WebFOCUS reporting server to an IBM DB2 database on the IBM z/OS mainframe. It draws its source data from numerous other Moneris applications to provide a consolidated view. Merchant transactions are loaded into a DB2 repository each night – from seven to 10 million records per day. The database is currently storing several terabytes of data in an online environment.

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Overview

Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees

Operational Impact

Quantitative Benefit