Nintex Case Studies Modernizing Fintech Business Processes: A Case Study on CSI, Inc

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	Modernizing Fintech Business Processes: A Case Study on CSI, Inc Nintex

Modernizing Fintech Business Processes: A Case Study on CSI, Inc

Nintex

Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries Networks & Connectivity - Gateways
Applicable Industries	Equipment & Machinery Finance & Insurance
Applicable Functions	Maintenance Procurement
Use Cases	Leasing Finance Automation Onsite Human Safety Management
Services	System Integration
Challenge	Computer Services, Inc. (CSI), a leading provider of financial technology and regulatory technology solutions, was heavily reliant on legacy paper and spreadsheet-based workflows. This included a cumbersome process for the allocation of equipment for both customers and employees, which required constant updates to a centralized spreadsheet, making it prone to errors. Additionally, CSI’s Managed Services team identified a need for a digital process automation solution to integrate with its cloud-based ticketing system, Autotask. The process, referred to as MAC (Move/Add/Change), had numerous steps integrated with both Autotask and Microsoft SQL Server. Lastly, as a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work, with roughly 30 identified that could function with no human interaction. Read More
About Customer	Computer Services, Inc. (CSI) is a leading provider of financial technology (fintech) and regulatory technology (regtech) solutions to financial institutions and other businesses. With a proven history in the industry, CSI continuously strives to deliver the best possible service to its clients. However, over time, the company came to rely on several legacy paper and spreadsheet-based workflows that had become a standard mode of operation. As a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work. Read More
Solution	CSI adopted K2 Software to transform its manual processes into digital workflows and forms. The new purchasing process facilitated requisitions from start to finish, beginning with a SmartForm. Users could initiate the request and designate whether it’s an operating expense for small purchases or a capital expense. The MAC process was also automated, starting in Microsoft Dynamics CRM with a customized button that kicked off the Nintex K2 Five workflow. This passed opportunity-specific information to the form, which was used to do a lookup on its details. The ability to integrate Microsoft Dynamics CRM and K2 Five using its out-of-the-box service broker was of great benefit. CSI also automated unmanaged processes, such as appropriate email routing when documents were entered into a Microsoft SharePoint document library. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Networks & Connectivity - Gateways

Applicable Industries

Equipment & Machinery

Finance & Insurance

Applicable Functions

Maintenance

Procurement

Use Cases

Leasing Finance Automation

Onsite Human Safety Management

Services

System Integration

Challenge

Computer Services, Inc. (CSI), a leading provider of financial technology and regulatory technology solutions, was heavily reliant on legacy paper and spreadsheet-based workflows. This included a cumbersome process for the allocation of equipment for both customers and employees, which required constant updates to a centralized spreadsheet, making it prone to errors. Additionally, CSI’s Managed Services team identified a need for a digital process automation solution to integrate with its cloud-based ticketing system, Autotask. The process, referred to as MAC (Move/Add/Change), had numerous steps integrated with both Autotask and Microsoft SQL Server. Lastly, as a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work, with roughly 30 identified that could function with no human interaction.

About Customer

Computer Services, Inc. (CSI) is a leading provider of financial technology (fintech) and regulatory technology (regtech) solutions to financial institutions and other businesses. With a proven history in the industry, CSI continuously strives to deliver the best possible service to its clients. However, over time, the company came to rely on several legacy paper and spreadsheet-based workflows that had become a standard mode of operation. As a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work.

Solution

CSI adopted K2 Software to transform its manual processes into digital workflows and forms. The new purchasing process facilitated requisitions from start to finish, beginning with a SmartForm. Users could initiate the request and designate whether it’s an operating expense for small purchases or a capital expense. The MAC process was also automated, starting in Microsoft Dynamics CRM with a customized button that kicked off the Nintex K2 Five workflow. This passed opportunity-specific information to the form, which was used to do a lookup on its details. The ability to integrate Microsoft Dynamics CRM and K2 Five using its out-of-the-box service broker was of great benefit. CSI also automated unmanaged processes, such as appropriate email routing when documents were entered into a Microsoft SharePoint document library.

Impact #1	The implementation of K2 Software has allowed CSI to successfully embrace digital transformation and automate critical processes throughout the company. The new purchasing process is much more intuitive, ensuring a reduction of errors and streamlining the approval chain of command. The automation of the MAC process has ensured a high level of customer satisfaction by integrating with the company’s most strategic clients through their managed services journey. The automation of unmanaged tasks, such as email routing when documents are entered into a SharePoint document library, has also improved efficiency.

Impact #1

The implementation of K2 Software has allowed CSI to successfully embrace digital transformation and automate critical processes throughout the company. The new purchasing process is much more intuitive, ensuring a reduction of errors and streamlining the approval chain of command. The automation of the MAC process has ensured a high level of customer satisfaction by integrating with the company’s most strategic clients through their managed services journey. The automation of unmanaged tasks, such as email routing when documents are entered into a SharePoint document library, has also improved efficiency.

Benefit #1	Over 50 workflows automated
Benefit #2	Reduces errors in the purchasing process
Benefit #3	Frees employee time to focus on customers

Benefit #1

Over 50 workflows automated

Benefit #2

Reduces errors in the purchasing process

Benefit #3

Frees employee time to focus on customers

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Overview

Modernizing Fintech Business Processes: A Case Study on CSI, Inc

Operational Impact

Quantitative Benefit