Information Builders Case Studies Missouri DSS Standardizes on WebFOCUS

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	Missouri DSS Standardizes on WebFOCUS Information Builders

Missouri DSS Standardizes on WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The Missouri Department of Social Services (DSS) coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. Approving and coordinating these public services to millions of recipients is a massive information-management challenge. To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS). Read More
About Customer	The Missouri Department of Social Services (DSS) is a government organization based in Jefferson City, Missouri. The department provides public assistance programs that benefit more than 1 million citizens. The department coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. The department is tasked with approving and coordinating these public services to millions of recipients, which is a massive information-management challenge. Read More
Solution	To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS). Today, thousands of DSS users rely on WebFOCUS applications to create hundreds of different kinds of reports. The WebFOCUS Managed Reporting Environment fits the department's requirements perfectly. It enables basic parameterized reporting for end users and advanced ad hoc reporting for power users, with support for different levels of access. WebFOCUS can interface with the department's RACF security infrastructure, which means they can address many of their reporting requirements without having to build new information systems from scratch. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The Missouri Department of Social Services (DSS) coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. Approving and coordinating these public services to millions of recipients is a massive information-management challenge. To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS).

About Customer

The Missouri Department of Social Services (DSS) is a government organization based in Jefferson City, Missouri. The department provides public assistance programs that benefit more than 1 million citizens. The department coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. The department is tasked with approving and coordinating these public services to millions of recipients, which is a massive information-management challenge.

Solution

To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS). Today, thousands of DSS users rely on WebFOCUS applications to create hundreds of different kinds of reports. The WebFOCUS Managed Reporting Environment fits the department's requirements perfectly. It enables basic parameterized reporting for end users and advanced ad hoc reporting for power users, with support for different levels of access. WebFOCUS can interface with the department's RACF security infrastructure, which means they can address many of their reporting requirements without having to build new information systems from scratch.

Impact #1	Increased service levels to citizens
Impact #2	Substantial cost and labor savings
Impact #3	Less maintenance for IT support personnel

Impact #1

Increased service levels to citizens

Impact #2

Substantial cost and labor savings

Impact #3

Less maintenance for IT support personnel

Benefit #1	Reduced the time it takes caseworkers to investigate hotline calls
Benefit #2	Saved time and money by no longer having to print, mail, and distribute FAMIS notices to recipients

Benefit #1

Reduced the time it takes caseworkers to investigate hotline calls

Benefit #2

Saved time and money by no longer having to print, mail, and distribute FAMIS notices to recipients

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Overview

Missouri DSS Standardizes on WebFOCUS

Operational Impact

Quantitative Benefit