TIBCO Software Case Studies Marks and Spencer Empowers Business Analysts with Spotfire

	Marks and Spencer Empowers Business Analysts with Spotfire TIBCO Software

Marks and Spencer Empowers Business Analysts with Spotfire

TIBCO Software

Technology Category	Application Infrastructure & Middleware - Data Visualization Analytics & Modeling - Predictive Analytics
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	Retail giant Marks and Spencer wanted to empower its business analysts to learn more about the business and use that knowledge for better decision-making. They aimed to improve the productivity of the organization, particularly focusing on IT. This included optimizing the number of people working on projects and improving the speed at which solutions could be delivered. M&S started looking for a solution that would supply self-service data access and empower employees to confidently use data to answer key business questions without IT support. Read More
About Customer	Marks and Spencer (M&S) is a major British multinational retailer headquartered in London, England. It specializes in selling clothing, home products, and food products, many of which are under its own label. M&S is known for its high-quality products and has a significant presence in the UK retail market. The company has been focusing on digital transformation to enhance its business operations and customer experience. With a large workforce and numerous stores, M&S aims to leverage data and analytics to drive better decision-making and improve overall productivity. Read More
Solution	As the search for the right analytics tool ensued, several requirements surfaced, and it soon became clear that TIBCO Spotfire was the right choice. M&S wanted its analysts to mashup data sources—data warehouses, Hadoop databases, spreadsheets—without needing IT assistance. The solution also had to be easy to support, needing low headcount and overhead. Agility was also important, as M&S needed to understand the current situation and quickly share analyses. Data visualization was crucial because it helps people understand the information without needing to interpret it. Spotfire enabled this by allowing users to create data visualizations, publish them, and ensure they are automatically refreshed and always available for decision-making. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Analytics & Modeling - Predictive Analytics

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

Retail giant Marks and Spencer wanted to empower its business analysts to learn more about the business and use that knowledge for better decision-making. They aimed to improve the productivity of the organization, particularly focusing on IT. This included optimizing the number of people working on projects and improving the speed at which solutions could be delivered. M&S started looking for a solution that would supply self-service data access and empower employees to confidently use data to answer key business questions without IT support.

About Customer

Marks and Spencer (M&S) is a major British multinational retailer headquartered in London, England. It specializes in selling clothing, home products, and food products, many of which are under its own label. M&S is known for its high-quality products and has a significant presence in the UK retail market. The company has been focusing on digital transformation to enhance its business operations and customer experience. With a large workforce and numerous stores, M&S aims to leverage data and analytics to drive better decision-making and improve overall productivity.

Solution

As the search for the right analytics tool ensued, several requirements surfaced, and it soon became clear that TIBCO Spotfire was the right choice. M&S wanted its analysts to mashup data sources—data warehouses, Hadoop databases, spreadsheets—without needing IT assistance. The solution also had to be easy to support, needing low headcount and overhead. Agility was also important, as M&S needed to understand the current situation and quickly share analyses. Data visualization was crucial because it helps people understand the information without needing to interpret it. Spotfire enabled this by allowing users to create data visualizations, publish them, and ensure they are automatically refreshed and always available for decision-making.

Impact #1	Self-service data access has changed the relationship between business and IT, empowering analysts and reducing IT involvement.
Impact #2	M&S has brought data into the heart of every business decision, enabling real-time decision-making during meetings.
Impact #3	The key benefit from an IT perspective is increased productivity, with fewer people needed to run the function and faster data provision.

Impact #1

Self-service data access has changed the relationship between business and IT, empowering analysts and reducing IT involvement.

Impact #2

M&S has brought data into the heart of every business decision, enabling real-time decision-making during meetings.

Impact #3

The key benefit from an IT perspective is increased productivity, with fewer people needed to run the function and faster data provision.

Benefit #1	IT resource and time commitment to support business analysis has decreased by 5x.
Benefit #2	The time needed to forecast clothing inventory has reduced from 10 weeks to 2 weeks, gaining 16 weeks of valuable FTE time.
Benefit #3	Spotfire started with 10 users at M&S and has grown to almost 200 users.

Benefit #1

IT resource and time commitment to support business analysis has decreased by 5x.

Benefit #2

The time needed to forecast clothing inventory has reduced from 10 weeks to 2 weeks, gaining 16 weeks of valuable FTE time.

Benefit #3

Spotfire started with 10 users at M&S and has grown to almost 200 users.

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Overview

Marks and Spencer Empowers Business Analysts with Spotfire

Operational Impact

Quantitative Benefit