Major Airline Leverages Managed Mobility Services to Support MISSION-CRITICAL Mobile Devices

In 2008, the airline selected Honeywell to provide mobility managed services (MMS) for its fleet of operational devices used by baggage handlers. These devices reliably scan items as they pass through airports and onto the airline’s fleet. The airline adopted a range of services, including initial device provisioning, staging and deployment, and 24x7x365 end-user helpdesk and device depot services. This encompasses spare pool management, overnight device replacement, inoperable device disposition, and recycling. In 2010, the airline sought to replace the bulky Electronic Flight Bag with 2,000 Apple iPad devices and again called upon Honeywell to oversee all facets of mobile device deployment, ongoing support, and management. The devices were enabled with the AirWatch mobile device management (MDM) security solution. In 2015, the airline tapped Honeywell to deploy and manage 3,500 Apple iPhone 6 Plus devices to flight attendants to enable cashless transactions in the cabin.