Mulesoft Case Studies LuxairGroup prepares for take-off with an innovative customer experience

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	LuxairGroup prepares for take-off with an innovative customer experience Mulesoft

LuxairGroup prepares for take-off with an innovative customer experience

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Aerospace
Applicable Functions	Business Operation
Services	System Integration
Challenge	LuxairGroup, a key aviation company in Luxembourg, was facing stiff competition in a market dominated by global alliances and low-cost airlines. The company needed to differentiate itself by driving innovative experiences through technology. However, LuxairGroup’s complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation. The result was high maintenance costs, specifically due to IT’s limited visibility into the application landscape, application interfaces, and security standards. To address these business challenges, IT needed to establish a higher level of control and security when connecting to third-party applications, get a holistic view of existing integrations, and increase the speed of delivery for innovative projects. Read More
About Customer	LuxairGroup is a key economic player and the main aviation company in Luxembourg and its surrounding region. With 2,900 employees, the company provides a range of services in the aviation sector. In a market dominated by massive global alliances and low-cost airlines, LuxairGroup needed to stand out by driving innovative experiences through technology. However, the company's complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation. Read More
Solution	The team at LuxairGroup decided to move away from point-to-point integration and implement API-led connectivity, an integration approach that unleashes data and applications through reusable APIs. LuxairGroup's partner - Cap4Lab-selected MuleSoft's Anypoint Platform because it's a unified solution covering both integration and API management needs. The first project developed on Anypoint Platform aimed to improve integration to the online self-booking platform Amadeus. The LuxairGroup team built a complete integration to the backend service layer of Amadeus, which powered all of LuxairGroup's product-service system (PSS) solutions. They then built an integration to connect to EFB, the group's flight management system. LuxairGroup also built APIs to expose data from legacy systems, such as SAP and Oracle, and make them available for reuse across the organization. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Aerospace

Applicable Functions

Business Operation

Services

System Integration

Challenge

LuxairGroup, a key aviation company in Luxembourg, was facing stiff competition in a market dominated by global alliances and low-cost airlines. The company needed to differentiate itself by driving innovative experiences through technology. However, LuxairGroup’s complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation. The result was high maintenance costs, specifically due to IT’s limited visibility into the application landscape, application interfaces, and security standards. To address these business challenges, IT needed to establish a higher level of control and security when connecting to third-party applications, get a holistic view of existing integrations, and increase the speed of delivery for innovative projects.

About Customer

LuxairGroup is a key economic player and the main aviation company in Luxembourg and its surrounding region. With 2,900 employees, the company provides a range of services in the aviation sector. In a market dominated by massive global alliances and low-cost airlines, LuxairGroup needed to stand out by driving innovative experiences through technology. However, the company's complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations. This made it difficult to connect new systems, replace old applications, and pursue innovation.

Solution

The team at LuxairGroup decided to move away from point-to-point integration and implement API-led connectivity, an integration approach that unleashes data and applications through reusable APIs. LuxairGroup's partner - Cap4Lab-selected MuleSoft's Anypoint Platform because it's a unified solution covering both integration and API management needs. The first project developed on Anypoint Platform aimed to improve integration to the online self-booking platform Amadeus. The LuxairGroup team built a complete integration to the backend service layer of Amadeus, which powered all of LuxairGroup's product-service system (PSS) solutions. They then built an integration to connect to EFB, the group's flight management system. LuxairGroup also built APIs to expose data from legacy systems, such as SAP and Oracle, and make them available for reuse across the organization.

Impact #1	By adopting API-led connectivity, LuxairGroup is completing integrations 30% faster due to reusable components.
Impact #2	The IT team is freed up to spend 10% of their time on innovation.
Impact #3	LuxairGroup was able to quickly launch its new website by accelerating backend development by 2.5x (from 5 to 2 months); as a result, they shipped the B2B website 37.5% faster.

Impact #1

By adopting API-led connectivity, LuxairGroup is completing integrations 30% faster due to reusable components.

Impact #2

The IT team is freed up to spend 10% of their time on innovation.

Impact #3

LuxairGroup was able to quickly launch its new website by accelerating backend development by 2.5x (from 5 to 2 months); as a result, they shipped the B2B website 37.5% faster.

Benefit #1	Integration completion speed increased by 30%
Benefit #2	IT team spends 10% of their time on innovation
Benefit #3	Backend development speed increased by 2.5x

Benefit #1

Integration completion speed increased by 30%

Benefit #2

IT team spends 10% of their time on innovation

Benefit #3

Backend development speed increased by 2.5x

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Overview

LuxairGroup prepares for take-off with an innovative customer experience

Operational Impact

Quantitative Benefit