Honeywell Case Studies Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility

Edit This Case Study Record

	Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility Honeywell

Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility

Honeywell

Technology Category	Functional Applications - Remote Monitoring & Control Systems Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Fleet Management Remote Asset Management
Services	System Integration Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	The luxury retailer faced the challenge of managing over 10,000 mobile devices, including Apple iPhones for corporate employees, Apple iPads for sales associates, and rugged mobile computers for inventory management. The company needed a managed mobility services (MMS) provider to handle the deployment, support, and management of these devices. The complexity of managing a multiplatform environment and ensuring confidentiality and security for high-profile customers were significant concerns. Read More
About Customer	This nationwide luxury retailer caters to an upscale customer base, offering high-end goods and superior customer service. The company is known for its commitment to providing a premium shopping experience, which includes the use of advanced mobile devices to enhance customer engagement and streamline operations. With over 10,000 mobile devices deployed across its stores, the retailer required expert assistance to manage these devices efficiently and securely. Read More
Solution	To address its evolving mobility device management needs, the retailer solicited proposals from six MMS providers. After a thorough review and site visits, the company selected Honeywell as its multiyear MMS partner. Honeywell's services included mobile device deployment, 24x7x365 end-user helpdesk support, device depot, telecom expense management services, and mobile device management solution administration. Honeywell's rapid understanding of the retailer's mobility strategy and vision facilitated a close working relationship, ensuring fast and expert service despite the complexity of the retailer's multiplatform environment. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Fleet Management

Remote Asset Management

Services

System Integration

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

The luxury retailer faced the challenge of managing over 10,000 mobile devices, including Apple iPhones for corporate employees, Apple iPads for sales associates, and rugged mobile computers for inventory management. The company needed a managed mobility services (MMS) provider to handle the deployment, support, and management of these devices. The complexity of managing a multiplatform environment and ensuring confidentiality and security for high-profile customers were significant concerns.

About Customer

This nationwide luxury retailer caters to an upscale customer base, offering high-end goods and superior customer service. The company is known for its commitment to providing a premium shopping experience, which includes the use of advanced mobile devices to enhance customer engagement and streamline operations. With over 10,000 mobile devices deployed across its stores, the retailer required expert assistance to manage these devices efficiently and securely.

Solution

To address its evolving mobility device management needs, the retailer solicited proposals from six MMS providers. After a thorough review and site visits, the company selected Honeywell as its multiyear MMS partner. Honeywell's services included mobile device deployment, 24x7x365 end-user helpdesk support, device depot, telecom expense management services, and mobile device management solution administration. Honeywell's rapid understanding of the retailer's mobility strategy and vision facilitated a close working relationship, ensuring fast and expert service despite the complexity of the retailer's multiplatform environment.

Impact #1	The retailer now has a streamlined process for deploying devices to its stores on a large scale, enhancing customer engagement through concierge services with unfettered access to customers.
Impact #2	Confidentiality and security are significantly improved, with rapid replacement of damaged phones while preserving attentive service, crucial for high-profile customers.
Impact #3	The close relationship with Honeywell has resulted in fast, expert service, ensuring the retailer's mobility strategy is effectively implemented and maintained.

Impact #1

The retailer now has a streamlined process for deploying devices to its stores on a large scale, enhancing customer engagement through concierge services with unfettered access to customers.

Impact #2

Confidentiality and security are significantly improved, with rapid replacement of damaged phones while preserving attentive service, crucial for high-profile customers.

Impact #3

The close relationship with Honeywell has resulted in fast, expert service, ensuring the retailer's mobility strategy is effectively implemented and maintained.

Benefit #1	Managed over 10,000 mobile devices efficiently.
Benefit #2	24x7x365 end-user helpdesk support provided.
Benefit #3	Rapid deployment and replacement of devices ensured.

Benefit #1

Managed over 10,000 mobile devices efficiently.

Benefit #2

24x7x365 end-user helpdesk support provided.

Benefit #3

Rapid deployment and replacement of devices ensured.

Download PDF Version

Overview

Logical Luxury: Allying with Honeywell to Bolster Multiplatform Mobility

Operational Impact

Quantitative Benefit