Nintex Case Studies Liverpool City Council Streamlines Processes with Nintex Promapp

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	Liverpool City Council Streamlines Processes with Nintex Promapp Nintex

Liverpool City Council Streamlines Processes with Nintex Promapp

Nintex

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cities & Municipalities Recycling & Waste Management
Applicable Functions	Quality Assurance
Use Cases	Personnel Tracking & Monitoring Smart City Operations
Services	Testing & Certification Training
Challenge	Liverpool City Council, one of the fastest-growing areas in Australia, was preparing for significant new developments associated with the new Western Sydney International Airport. The council needed to improve its internal processes to better support this growth. The council provides a portfolio of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations. Many of these processes had not been fully documented and important details only existed in the heads of staff, leading to a risk of knowledge loss if certain people left. Read More
About Customer	Liverpool City Council, founded in 1810, is one of the oldest urban settlements in Australia. Until the 1950s, it was a satellite town supporting surrounding farmland. However, during the following decades, the urban sprawl of Sydney led to it becoming an outer suburb of the city. The council provides a wide range of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown in recent years, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations. Read More
Solution	The council began using Nintex Promapp in 2014 as part of a New South Wales government initiative to streamline the operation of local councils. The platform was used to assess more than 560 processes, with over 300 of those being reviewed, documented, and certified. A renewed effort was placed on ensuring Nintex Promapp was being used in the most appropriate way to support the process review program when plans were approved for the new Western Sydney International Airport. A cross-functional improvement team was established to provide guidance and assistance with putting the platform to work as part of the implementation of a new quality management system. This was designed to highlight those processes that carried the most risk for the organisation and ensure they were reviewed and managed appropriately. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cities & Municipalities

Recycling & Waste Management

Applicable Functions

Quality Assurance

Use Cases

Personnel Tracking & Monitoring

Smart City Operations

Services

Testing & Certification

Training

Challenge

Liverpool City Council, one of the fastest-growing areas in Australia, was preparing for significant new developments associated with the new Western Sydney International Airport. The council needed to improve its internal processes to better support this growth. The council provides a portfolio of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations. Many of these processes had not been fully documented and important details only existed in the heads of staff, leading to a risk of knowledge loss if certain people left.

About Customer

Liverpool City Council, founded in 1810, is one of the oldest urban settlements in Australia. Until the 1950s, it was a satellite town supporting surrounding farmland. However, during the following decades, the urban sprawl of Sydney led to it becoming an outer suburb of the city. The council provides a wide range of services to residents and businesses in the area, with over 800 staff managing everything from waste and recycling facilities to parks, libraries, and childcare centres. As the area has grown in recent years, so too has the support delivered by the council, leading to a rise in the number of internal processes followed by staff across all departments and locations.

Solution

The council began using Nintex Promapp in 2014 as part of a New South Wales government initiative to streamline the operation of local councils. The platform was used to assess more than 560 processes, with over 300 of those being reviewed, documented, and certified. A renewed effort was placed on ensuring Nintex Promapp was being used in the most appropriate way to support the process review program when plans were approved for the new Western Sydney International Airport. A cross-functional improvement team was established to provide guidance and assistance with putting the platform to work as part of the implementation of a new quality management system. This was designed to highlight those processes that carried the most risk for the organisation and ensure they were reviewed and managed appropriately.

Impact #1	With the implementation of Nintex Promapp, Liverpool City Council has seen a noticeable reduction in costly business errors and downtime caused by ineffective or incomplete processes. Many teams also reported improvements in efficiency through better use of time and resources. The platform’s dashboard feature makes it easy for progress reports to be generated and provided to the council’s executive management team. The council also now has greatly improved audit capabilities and a full risk register to guide planning and future strategic decision making. Nintex University has proven to be a powerful resource for the council as it’s navigated the COVID-19 pandemic, helping to adopt best practices and ensuring that staff are familiar and comfortable with all the features and capabilities that the platform offers.

Impact #1

With the implementation of Nintex Promapp, Liverpool City Council has seen a noticeable reduction in costly business errors and downtime caused by ineffective or incomplete processes. Many teams also reported improvements in efficiency through better use of time and resources. The platform’s dashboard feature makes it easy for progress reports to be generated and provided to the council’s executive management team. The council also now has greatly improved audit capabilities and a full risk register to guide planning and future strategic decision making. Nintex University has proven to be a powerful resource for the council as it’s navigated the COVID-19 pandemic, helping to adopt best practices and ensuring that staff are familiar and comfortable with all the features and capabilities that the platform offers.

Benefit #1	Streamlined processes across the council
Benefit #2	Improved levels of customer satisfaction
Benefit #3	Approximately $60,000 yearly in process reviews and time efficiencies

Benefit #1

Streamlined processes across the council

Benefit #2

Improved levels of customer satisfaction

Benefit #3

Approximately $60,000 yearly in process reviews and time efficiencies

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Overview

Liverpool City Council Streamlines Processes with Nintex Promapp

Operational Impact

Quantitative Benefit